Greetings,
I have always considered QB payroll service to be the best way to go with QB users. However, 2023 has proven that QB payroll service is subpar and I will not recommend them to anyone going forward. My client moved from QBDT to QBO in June. Paid for the most expensive QBO PR service to handle the migration. System said everything was all set. We cancelled the QBDT subscription which meant we could not longer login to QBDT.
On August 1 2023, received an email saying our SUI and 941 returns were rejected. It turns out, QB Assisted Payroll filed both of those returns with partial data. As a result, QBO was not able to file and pay the proper complete returns.
Here is the problem. QBO refuses to file amended returns and said the burden is on the taxpayer. Not only is my client the taxpayer, he also paid QBO to file the returns and they have said for 3 straight days, they will not assist in the amendment of the returns.
How is this fair? What kind of service is this?
I do not need anyone to help with the amended returns. I just want QB to do what they are getting paid to do. BE A PAYROLL SERVICE PROVIDER!
To the outside world, Intuit is a single company. No one should have to deal with QBDT vs QBO for payroll service issues. This is designed by Intuit and it should be managed by Intuit as a company and not an internal department issue. Who does this?
