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saball731
Level 2

QB Workforce suddenly showing all employees as "NOT INVITED"

I have been using Quickbooks Workforce successfully for a long time but yesterday it suddenly listed all of my employees as "not invited" even though all but 2 (brand new employees) had been invited and signed up for a long time.

 

I have already:  rebooted QB completely, verified QB was updated (I run automatic updates but I STILL double checked), toggled Workforce off and then on again, resent an invitation to myself as an employee and accepted the invitation then went back into Workforce and I was STILL listed as "not invited". 

 

Anyone else having this problem currently?  In going through old threads here I see that it was a problem a year or so ago too.

15 Comments 15
LollyNino_C
QuickBooks Team

QB Workforce suddenly showing all employees as "NOT INVITED"

Thanks for reaching out to the Community, @saball731

 

Since you're not seeing the employee listed to send an invite, I recommend contacting our support team. Our support team can securely look into your account from the back end of things and verify the employee's setup to see what's causing the issue exactly. Click this link to get in touch with our QuickBooks Workforce Support Team: Chat with us. Please note that they're available Monday to Friday from 6:00 AM to 6:00 PM PST. 

 

In the meantime, feel free to look over Invite employees to see pay stubs and W2s online for more details. 

 

I also encourage you to visit our Firm of the Future site to be updated with our latest news including product enhancements: Firm of the Future

 

Let me know if you have additional questions or concerns about QuickBooks Workforce. You can reach out to the Community at any time. Take care and enjoy the rest of your day! 

saball731
Level 2

QB Workforce suddenly showing all employees as "NOT INVITED"

Thank you for replying but "not seeing the employee listed to send an invite" is not what my problem is nor what I said???  I said that all of my employees are suddenly listed as "not invited" even though they've all not only been invited but most have signed up long ago.  Until a few days ago, they were all listed as either "invited" or "signed up".  I hired a couple of new people a few days ago and, when I went to Workforce to send them their invitation, that's when I noticed everyone's status had changed.  Even after I resent an invitation to myself (because like every other employee it said I had not been invited) and "accepted" the invitation in my email, when I went back into Workforce as the administrator, I was still listed as "not invited". 

 

I came to this forum hoping someone else had the same issue and knew how to resolve it because I'm getting no where with Quickbooks help through chat or phone call.  :(

ZackE
Moderator

QB Workforce suddenly showing all employees as "NOT INVITED"

Thanks for following up with the Community, saball731.
 

I've reviewed our ongoing/solved investigations and can confirm there's currently one about the invitation screen showing invalid employee statuses.

Our Product Investigations team has added some recommended troubleshooting steps to our investigation which I'd recommend performing.
 

Here's how:

  1. Close QuickBooks.
  2. Clear cached data and cookies from Internet Explorer. You can find detailed steps on how to accomplish this on Microsoft's website.
  3. Re-open QuickBooks.
  4. Access your Workforce invite screen again and check if the employees who have already been invited and signed up through their invitations still have invalid invitation statuses.

 

If QuickBooks Workforce continues displaying invalid employee profile statuses, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and add it to our investigation if necessary. In the event your account is added to one, you'll receive email notifications about any updates relating to the case that Intuit publishes.
 

They can be reached while using QuickBooks:

  1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
  4. Hit Continue.
  5. Select We’ll contact you for a callback or Message Us to start an instant messaging session. Once you're in touch with an agent, reference the investigation (INV-37535).

 

Be sure to review their support hours so you'll know when agents are available.
 

Please feel welcome in sending a reply if there's any additional questions. Have a lovely day!

saball731
Level 2

QB Workforce suddenly showing all employees as "NOT INVITED"

Thank you very much, Zach.  Unfortunately, clearing my cache/history did not work either but thank you for the suggestion.  I did chat with someone from Customer Care for an hour today and we tried multiple fixes which were unsuccessful.  He added my account to the investigation so I'm really hoping to have some resolution soon.

poppyseed
Level 2

QB Workforce suddenly showing all employees as "NOT INVITED"

I'm having the exact same issue. Has there been resolution? I spent 45 minutes on a chat with someone who I had to explain three different ways what my issue was. Then he told me the only way to resolve it was to resend the invites to everyone. I said I won't be doing that because their current accounts work just fine, so why would I force them to create a new account, probably having to use a new email address. It doesn't make any sense. I asked him to escalate. He told me that he wouldn't be doing that because what he told me is the resolution. I asked for a supervisor, he sent me back to the help screen. Anyway, I am so tired of QB support trying to gaslight when they don't know the answer. It's as if they are being told to do it because it happens over and over. We are professionals that use this system all the time and we understand when something won't work.

jmknecht
Level 1

QB Workforce suddenly showing all employees as "NOT INVITED"

Any resolution to this problem?  I to am having the same issue.

jmknecht
Level 1

QB Workforce suddenly showing all employees as "NOT INVITED"

I too, am having the same issue. Has there been any resolution to this?

AlexV
QuickBooks Team

QB Workforce suddenly showing all employees as "NOT INVITED"

Hello everyone!


I know the feeling when we encountered issues such as this. I'm here to help and ensure that your employees will still be able to access QuickBooks Workforce.


I check our record and found a new investigation about the "Not Invited" status on employees. While our engineers are still fixing this issue, you can be certain that it'll not have any impact on your payroll and QuickBooks Workforce functionalities. Those employees that set up already would also still have access to their paystubs.


However, I'd still suggest you reach out to our Support Team so they can include you in the investigation.

  1. Go to Help, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Enter QB Workforce Not Invited Status, select Let's talk and then choose a way to connect.


You might need to pull up payroll-related reports. You can check these links for the detailed steps:


I'll grab a guide or two if you have other concerns regarding your employees. Want to run other reports or record your transactions? Add the details below and I'll help you out. 

pr_lady
Level 1

QB Workforce suddenly showing all employees as "NOT INVITED"

This issue has been going on since 2020. QB knows this is an issue yet still insists that it has "been solved." It's extremely discouraging that QB doesn't care about their customers. Instead they argue with them. I've been dealing with this issue for months now and read many forms on this ongoing *never solved* issue. 

 

I'm sorry for the customers who wasted their time contacting support. They shouldn't be wasting their valuable time over an issue that QB knows about. The customers are NOT the software engineers.

pr_lady
Level 1

QB Workforce suddenly showing all employees as "NOT INVITED"

This issue has been going on since 2020. QB knows this is an issue yet still insists that it has "been solved." It's extremely discouraging that QB doesn't care about their customers. Instead they argue with them. I've been dealing with this issue for months now and read many forms on this ongoing *never solved* issue. 

 

I'm sorry for the customers who wasted their time contacting support. They shouldn't be wasting their valuable time over an issue that QB knows about. The customers are NOT the software engineers.

haklor
Level 1

QB Workforce suddenly showing all employees as "NOT INVITED"

I have been on the phone my entire day - called payroll, QB, workforce, right networks, workforce and no one can help - everyone hangs up on me and everyone blames another department - 

"I apologize for the trouble, there is no turn around time for the fix yet. Rest assured we will send an email once there are updates."

"My sincere apologies, as much as we love to, we don't have the same admin access for security purposes."

"My sincere apologies, we don't have access like the admins do. Yes I will need to access them one by one."

"My sincere apologies for the inconvenience, I'll make sure this feedback will be noted and forwarded to our back end team."

"Upon checking here, this is currently a reported issue and our back end team is investigating it."

"I'll make sure your feedback this will be noted and forwarded to our back end team."

 

All i need help with is that my employees all show "not invited now" on workforce since i did the enterprise gold update :( 

haklor
Level 1

QB Workforce suddenly showing all employees as "NOT INVITED"

wish it was that easy.... I have been on the phone my entire day - called payroll, QB, workforce, right networks, workforce and no one can help - everyone hangs up on me and everyone blames another department - 

"I apologize for the trouble, there is no turn around time for the fix yet. Rest assured we will send an email once there are updates."

"My sincere apologies, as much as we love to, we don't have the same admin access for security purposes."

"My sincere apologies, we don't have access like the admins do. Yes I will need to access them one by one."

"My sincere apologies for the inconvenience, I'll make sure this feedback will be noted and forwarded to our back end team."

"Upon checking here, this is currently a reported issue and our back end team is investigating it."

"I'll make sure your feedback this will be noted and forwarded to our back end team."

 

All i need help with is that my employees all show "not invited now" on workforce since i did the enterprise gold update :( 

haklor
Level 1

QB Workforce suddenly showing all employees as "NOT INVITED"

this does not work with individuals that operate through Right Networks that QB has encouraged or allowed users to use.  but i see below that it did not resolve her issue either way. 

haklor
Level 1

QB Workforce suddenly showing all employees as "NOT INVITED"

this is exactly how i feel after spending a day with them on the phone hanging up on me when they were unable to answer the issue.  Their solution is to blame another department or drop the call.  Now QB is blaming Right Networks that is entirely outside of their program for errors created inside of their program?? so strange. 

haklor
Level 1

QB Workforce suddenly showing all employees as "NOT INVITED"

Agreed - i had this issue over a year ago - and one day it resolved itself entirely on it's own - but with QB Enterprise Gold update 2022 now it is back - i was operating on accountant's version of 2019 last year. 

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