This is not the experience we'd want you to have, zomabooks. I want to address the issue you're encountering with your payroll subscription activation so you can continue running payroll.
Upon checking, there's still an ongoing investigation regarding the resubscription process and the errors you've encountered. Rest assured, our engineers are currently working to get this fixed as soon as possible.
I'm aware that you've already reached out to our customer support team. However, I'd recommend contacting them again, as it's the best way to ensure your name is added to the list of affected users and to receive email updates on the progress of your case. Here's how:
- Log in to your QBO account.
- Click (?) Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Type a summary of your concern and click Continue.
- Choose a way to connect with us: select Start a Chat or Get a Callback.
Furthermore, you can check these articles for additional guidance on exporting data or using QuickBooks Online Payroll:
You're always welcome to post if you have further concerns or encounter errors when running payroll. We're here to support you and ensure you have a positive experience with QuickBooks.
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