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sharronh13
Level 1

quarterly 941 with zeros

I cannot print a quarterly 941 return with zeros. I keep getting the message that I have no employees paid in the given year. I realize that I don't have any but I still need to file a 941 with zero's.

1 Comment 1
MaryLurleenM
Moderator

quarterly 941 with zeros

We have received reports about this error, sharronh13.

 

Our product engineers are now working to resolve this as soon as possible. 

 

I'd recommend contacting our Payroll Support Team so you'd be added to the list of affected users. Just provide your name, updated email address and the investigation number INV-48016.

 

Here's how;

  1. Go to the Help menu.
  2. Select QuickBooks Desktop Help.
  3. Click the Contact Us button.
  4. Enter a short description of your concerns under the Ask a question field.
  5. Click Continue.
  6. Select Get a callback.
  7. From here you can choose to schedule a callback for a time that is convenient for you.

You can see their hours of operation from this article: Support hours and types.

 

You may also opt to create a liability check or a small paycheck to get pass the error.

 

We appreciate your patience and understanding.

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