Welcome to the Community forum, @KD20231.
Let me share information to help you enter payroll and add Catch Up 401K Contribution in QuickBooks Online (QBO).
Sometimes too much cache accumulated in a browser can cause unexpected behavior with the product. This is why you're unable to enter payroll in QBO. To resolve this, I recommend opening your account in an incognito window. Here are some keyboard shortcuts you can follow:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
Once resolved, please return to your regular browser to clear its cache or utilize another supported one.
If the issue persists, I recommend contacting our payroll support this way, our support can collate the information needed to add you to the list of ongoing investigations and ensure you receive updates once a fix is available. Rest assured that they will diligently work to identify the underlying cause and provide you with an effective solution. If necessary, they may initiate an investigation to investigate the matter further:
- Access your QuickBooks Online (QBO) company.
- Go to Help (?) and select Contact Us.
- Enter your concern, then select Let's talk.
- Select the preferred method of contact (phone or chat).
In addition, I'm sharing these resources to help manage your retirement plans. These will give you more details on how to handle deductions/contributions:
Click the Reply button if you have any other questions regarding QuickBooks catch-up 401K contribution or any QuickBooks-related concerns. I'm more than happy to help, @KD20231. Have a great day!
