Hello there, @cket. I know how important this is for you to process your payroll on time. Let me share additional information to get this sorted out as soon as possible.
The error message you've encountered is caused by an incorrect calculation of Social Security and Medicare taxes (FICA). To get rid of this error, we have to enter the correct amount of these deductions. With this, I highly suggest you consult your accountant to guide you with the calculations. If you don't have one you can go to this article to look for a QuickBooks Certified ProAdvisor.
I know you've already spent so much time to called for support. However, they have the tools to securely check into your account and investigate further the issue. So, I still recommend reaching out to our Technical Support Team. Also, I'll take note of your feedback to improve our service.
You can refer to this article for more details on setting up historical payroll: Add pay history to QuickBooks Online Payroll.
Please don't hesitate to come back if you have further clarification or additional information on your payroll concerns. I'll be around. Have a lovely day!