Hello there, @2017ops1.
This isn't the kind of experience we want you to have. Let me make it up to you by pointing you in the right direction for support. I'll also share some of the reasons behind the payment issues your employees are encountering.
I understand that you've already reached out to our support team. However, I recommend contacting them again. They're equipped with the right tools and resources to review your account and conduct further investigation about this issue. Furthermore, they can also provide real-time assistance whenever you require it while managing your payroll.
Here's a step-by-step guide on how to contact us:
- Go to the Help menu and select the Search tab.
- Next, click Contact Us.
- Then, enter a brief description of your concern and select Continue.
- Lastly, choose either Start a Chat or Get a Callback to start connecting with them.
You can reach our support team Mondays through Fridays from 6:00 AM to 6:00 PM Pacific Time and Saturdays from 6:00 AM to 3:00 PM.
Additionally, here are some reasons why your employees aren't getting their direct deposit.
- The account or routing number is incorrect.
- The account is for another employee.
You can check out this article for more details about managing unreceived pay due to the reasons stated above: Handle a direct deposit paycheck that was not received by an employee.
In case you need to request a direct deposit reversal, feel free to use this article as a guide on how: Reverse a direct deposit.
Your satisfaction is our top priority, and we are committed to providing you with the best possible experience. If there are any other questions or concerns you may have regarding QuickBooks Payroll, please don't hesitate to reach out to us. We're here to assist you and ensure that all your needs are addressed.
