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mathewwade
Level 1

QuickBooks tax table is not updating

I am trying to update my QuickBooks Desktop, but everytime I just get an error message with code PS038. What is even happening?

2 Comments 2
CharleneMaeF
QuickBooks Team

QuickBooks tax table is not updating

I know why you're encountering this error code when updating your tax table, Mathew, and I'm here to help fix it.

 

Getting the updated tax table can be hindered by factors such as stuck paychecks in the processing queue, damaged company files such as network data files and transaction logs, and firewall or antivirus software interference. No worries, we can perform the troubleshooting steps below to fix this.

 

First, I recommend updating QuickBooks Desktop to the latest release and creating a backup copy of your QuickBooks Desktop company file.

 

Then, let's send your payroll data or usage data. It'll help us identify and fix the error:
 

  1. Go to Employees, select My Payroll Service, then select Send Usage Data. If you don’t see this option, follow the next step.
  2. From Employees, select Send Payroll Data.
  3. In the Send/Receive Payroll Data window, hit Send All. Enter your payroll service pin if prompted.

 

If the send is successful, get payroll updates again. Otherwise, I suggest contacting us to investigate the cause. 

 

However, if the error persists, proceed to the next steps to identify if there are stuck paychecks:

 

  1. Go to Edit,  then select Find.
  2. Choose the Advanced tab.
  3. Go to the Advanced tab.
  4. In the Choose Filter section, select Detail Level from the Filter list.
  5. Select Summary Only.
  6. Go back to the Filter list. Scroll down to select Online Status, then select Online to Send.
  7. Then select Find, and you'll see paychecks that weren’t sent to Intuit.

 

Take note of the "Number of matches" on the Find window. Then, run the Verify and Rebuild utility in the system. The tool scans data issues within the company file and self-resolves them:

 

  1. Close the Find window, then run a verify data. This will show the stuck paychecks waiting to be sent.
  2. Next, rebuild your data file.
  3. Try to download your payroll updates again.

 

In case the error continues to occur, please follow Step 5 in this article: Resolve payroll error PS038.

 

Moreover, if your Windows firewall blocks internet access for specific QuickBooks programs or files, you can set up firewall and security settings for QuickBooks Desktop.

 

I'm always here to back you up whenever you need help running your payroll. I can also aid you if you have other QuickBooks concerns. Just leave the details of it and I'll answer them for you. 

Jackpit888
Level 1

QuickBooks tax table is not updating

I totally get your frustration with the QuickBooks tax table not updating. I had a similar issue before. Have you tried checking if your QuickBooks is up to date? Sometimes, just updating the software can solve the problem. If that doesn’t work, I’d recommend that you cannot skip to this fully loaded informational article written on updating QuickBooks tax table in simple including Desktop payroll and Online payroll. This often have specific fixes for tax table issues. Hope that helps!"

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