I have a client who had previously entered a 401k Loan Repayment payroll item in their QB Desktop payroll and the deduction has been working fine. I, myself as the accountant, have checked the setup of both the Payroll Item and the Employee Specific setup and both are correct. The payroll item has no default limit or default amounts to withhold setup in it, those are managed at the employee setup level. In the employee setup the weekly amount is setup correctly at $107.68 and the one time limit max is setup as $4199.91. I have also verified on the payroll summary report that this employee's YTD deductions are only $3017.17 -- meaning they still have $1182.74 remaining to pay. However when the client goes to create a new paycheck, this employee deduction amount is calculating as ZERO. Which is obviously incorrect.
1) Any ideas why this could be happening? If I go in and change the employee deduction limit on the item to a fake number lets say $10,000, the paycheck deduction amount of $107.68 then does calculates correctly. but when I change the deduction limit back to its actual amount $4199.91, the repayment amount ceases to calculate. So it appears that somewhere behind the scenes the amount withheld is glitching. This employee DID have a previous 401k Loan withholding setup under a previous separate pay item back in 2023 ("401k Loan Repay #1), but that pay item/deduction has not been used at all in 2024. Only the item "401k Loan Repay #2 has been used in 2024.
2) is there any where i can see exactly how QB is calculating the computed withholding amount? Many years ago I feel like there was a keyboard shortcut like F11 or Ctl + ___ that would pull up an additional window that outlines the step by step computation from behind the scenes in QB, but for the LIFE of me I can't remember what it was.
