6 Digit PSD Code Needed to File W2's

Let me connect you to the best support team that can assist you further, telcnalc.

Since the Community is a public platform, it would be best to seek assistance from our QuickBooks Online Payroll Support team for guidance. I understand that you have already reached out to them regarding the PSD code, but they are experts in guiding the codes that need to be entered in your W-2.

To reach them, follow the steps below:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

Additionally, in case you need steps on how to resolve incorrect details on the said tax form and how to print them, you can read these articles: 

• Print your W-2 and W-3 forms
• Fix an incorrect W-2 and W-3

If you have other concerns regarding W-2 codes, please don't hesitate to let me know. I want to make sure everything is taken care of for you. Take good care.

The link provided to fix the W2 is not helpful because it doesn't say how you get into a W2 to fix it yourself; it just says  "fix the issue in your product".  I would love to be able to just add the code myself but I don't see any option to edit that part of the W2's on our end.

Hi there, @telcnalc.

I understand how important it is to edit your W-2 forms within QuickBooks. I'm here to guide you through the process and explain why contacting our support team is an essential step, especially for certain types of corrections.

For QuickBooks Online Payroll with automated taxes and forms turned ON, corrections after filing needs to be handled by our support team who will file a W-2c form for you. If the setting is OFF and you catch the mistake before filing, you can correct the issue in the product and then proceed with filing as normal. For mistakes caught after filing, you would need to manually create and file a W-2c and W-3 form with the SSA.

Some errors require specific forms or steps to correct that may not be directly accessible or evident within the QuickBooks interface. In Boxes 18, 19 and 20 on Form W-2, we use the first 2 digits of the PSD code where the withholdings we're remitted. and W-2 codes are automatically added so you don't need to manually edit it. Since you want specific code to be changed or customized, our support team can do it for you.

Here's how:

1. Head to this link: Contact Us.
2. Select QuickBooks Online Payroll product and click Continue.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Moreover, you can learn how to print your W-2 and W-3 forms from QuickBooks Online for your own records or to your employees.

Our goal is to ensure your W-2 forms are accurate and compliant. Please don't hesitate to reply if you need further assistance. We're always here to help.

I didn't file W2's yet, automated forms are OFF, I can't find how I can edit anything in the W2's on my end, and I've already been through Payroll Support and after almost 2 months they closed out my ticket with this response:

In Boxes 18, 19 and 20 on Form W-2, we use the first 2 digits of the PSD code where the withholdings were remitted. W-2 codes are automatically added. No actions are required for QuickBooks but if you wanted to input the 6 digits of the PSD code you will do it outside QuickBooks or directly to the agency. 

I can't add the PSD code outside of QuickBooks because QuickBooks has the W2's in its un-editable system and I don't even understand what it means "or directly to the agency".  From my conversation with Support, I don't even think they understand what local taxes are.  Going through old community posts, this seems to have been an issue for years with PSD codes...seems like it should be a simple fix as even QuickBooks Desktop could do it.  This is going to be an unresolved issue.

I appreciate all the efforts you've exhausted to get the W2 form updated, telcnalc. It can be challenging that despite your efforts and multiple interactions with our customer support, the issue persists.

I want to assure you that we are committed to resolving this matter as swiftly as possible and to your utmost satisfaction. However, there is a certain tool that is needed to update the code that we don't have any access to. 

I understand that you've already contacted our QuickBooks Support Team. But I highly suggest reaching out to them again. They have specific steps that can be performed within their tools to successfully customize or change the code.

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.
   
   

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.

I ended up having to purchase another brand's tax kit to be able to print correct W2's by manually entering the employees' W2 information, including the 6 digit PSD code.  I was also able to use the second line of box 19 and 20 to manually add the Local Services Tax amount and LST locality name.  This was also missing from the QBO W2's because QBO considers LST a deduction instead of the capped tax that it is.  For some reason QBO Payroll cannot do what Desktop Enhanced Payroll did when it comes to PA local taxes.  I followed instructions from QB Payroll Support to leave feedback about these issues through QBO but I don't have high hopes of a resolution because I don't think QBO understands anything about PA local taxes, like how many Political Subdivision Codes PA has and that's why they are 6 digits and not 2.