I first contacted QBO support on January 11 that my client's 12/31/21 paycheck was incorrect (why was it incorrect?...another frustrated at QB story!). I spent an entire day being disconnected by first-level customer support reps, before I finally got a great agent that was willing to help. She assured me that a paycheck correction along with associated fixing of taxes and W2 amendment was not a big deal for the payroll correction team and would get done. She had me upload the documents, took extensive notes for the team and sent me a list of exactly what QB would do to fix the issue. I am now 64 (yes SIXTY-FOUR) days into this issue. I call regularly, get kind level-one customer support agents but cannot talk to anyone higher about escalating my issue. Everyone assures me it's been escalated and someone from QB will contact me, but no. Not one thing has been done. I've also been told the team is busy and it might take another 60 days (apparently half a year is a reasonable timeframe for QB). Can you tell I'm frustrated? I spent 4 hours on the phone with a kind agent yesterday, but still haven't heard from anyone to help me with my issue.
Any ideas how to escalate? Thank goodness there are payroll alternatives out there, but I still need this issue solved. Thanks for your ideas, community.
