After running this month's report, paid time off was not classified to the assigned employee. Why would an employees paid time off be classed as Not Specified?

I'm glad you raised this payroll report issue here, @GWNWUPDF. I'll ensure that the next time you run a monthly payroll report, you can see the paid time off based on your employee's assigned class.

I'd like to know how you assigned the class to your employees and what report you ran to check if you placed the correct Paid Time Off item with the correct employee.

The Paid Time Off will show as "Not specified" in a report if the employee wasn't assigned to the correct class, and if the Class Tracking wasn't set up as "I use different classes for different employees" in the Accounting Preferences section.

If the Paid Time Off item was assigned to your employee correctly, then let's ensure that your Class Tracking is set up to the correct option. Here's how:

1. Go to the Settings tab.
2. Select Payroll Settings from Your Company column.
3. Scroll down and click the Pencil icon in the Accounting tab.
4. Click the Edit icon from the Class Tracking section.
5. Pick the I use different classes for different employees. Then, assign the correct class to each of them.
6. Once done, click on Save.

Check out this article for more information: Change your accounting preferences in QuickBooks Online Payroll.

I'll also include this article if you need to check and verify your current liabilities for the quarter: Run payroll reports.

You might want to learn how to restore a deleted class in QuickBooks Online (QBO). Check out this article: Create and manage classes in QuickBooks Online.

Feel free to drop by again if you have questions about running your reports or managing payroll items assigned to your employees. You're always welcome here. Thank you, and have a good day.

Hi Bryan,

Thank you for your response. Something broke because we have the employees setup correctly in the Payroll settings Class Tracking. It was working before and starting on September 27 payroll it classed certain employees to not specified.

Please advise if there will be a fix.

Let me route you to our support for further assistance about unclassified paid time off, GWNWUPDF.

To better assist you in setting up your employees, we recommend contacting our support team. They can utilize their tools to identify and resolve any issues and initiate an investigation if needed.

Here's how:

1. Log into your QBO account.
2. At the right upper screen of your QBO account, click Help icon.
3. Go to Search, then enter Contact Support.
4. Click on the Contact Support tab.
5. Choose whether you want to have a Chat with an expert or get a Callback.

Our support hours for QuickBooks Online Payroll Core are Monday - Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT. For Premium and Elite, support is available anytime, any day.

For more details, you can refer to this article: Contact Payroll Support.

If you wish to learn how to save a report's customization, feel free to read this article: Create, access and modify memorized reports.

Keep me updated on any further questions you may have about managing your payroll report in QuickBooks Desktop. Take care.

We contacted support and they said the Intuit did not have the feature and will never have the feature. Which is funny because classing PTO to the correct employee worked before the September 27th payroll. Now we have to do journal entries to class every employee who uses PTO to their department. Something is broken.