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souderse
Level 1

An employee put in the wrong routing number. I have already run payroll. Can we get the money back and sent to the correct account? Thank you!

 
1 Comment 1
katherinejoyceO
QuickBooks Team

An employee put in the wrong routing number. I have already run payroll. Can we get the money back and sent to the correct account? Thank you!

Thanks for visiting the Community today, @souderse. Direct deposits with incorrect bank routing numbers may be declined by the bank 

 

When the employee's routing number is incorrect. The money will be refunded to your bank account within 5-7 banking days after the payment date.

 

Additionally, Intuit will send a notification as soon as the bank rejects DD and returns the funds. Otherwise, I'd suggest tracking the funds and their status directly with the bank.

 

Moving forward, you can follow the steps below to update your employee’s direct deposit account information to ensure your employee will get paid on time on the next payroll.

 

Here's how:

 

  1. Go to the Employees menu, then click Employee List.
  2. Double-click the name of the employee you want to edit, then select the Payroll Info tab.
  3. Chose Direct Deposit.
  4. Update the Routing No. and Account No. fields.
  5. Hit OK twice.

 

For further guidance, please see this article: Employee did not receive direct deposit created in QuickBooks Desktop Payroll. 

 

Here's another helpful article that will shed some light to your direct deposit questions in QuickBooks: Direct deposit issues FAQ's. 

 

I'll be here to help you again if you have additional concerns about getting your employees paid using QuickBooks direct deposit. 

 

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