Thank you for bringing your auto payroll issue to our attention, hnl96813. I understand the inconvenience this has caused, and it’s certainly not the experience we want for you. I recognize the urgency of ensuring your employees are paid on time and the critical impact on your business operations. Please be assured we take matters seriously and are committed to resolving it promptly.
To start, please check your spam or junk email folders for messages from QuickBooks regarding wiring instructions. Important emails can sometimes be mistakenly filtered there. Look for subject lines related to payroll, payment issues, or account notifications.
If you still can't find the email with the instructions, I recommend contacting our QuickBooks support team again so we can thoroughly investigate this situation. They can provide specific details on how to wire the payment and any necessary resources to help you manage and monitor your account.
To connect our live support:
- Go to the (?) Help button at the top right corner.
- Select the Search tab and tap Contact Us.
- Click a topic to connect with the live expert.
- Choose how to connect with us. Chat or Callback.
To ensure you receive timely assistance, please check our support hours: Get help with QuickBooks products and services.
Additionally, refer to this article to guide you through setting up and assigning pay schedules in QuickBooks payroll: Set up and manage payroll schedules. This will help you streamline your payroll process moving forward.
To gain a deeper understanding of your business and employee data, explore the variety of payroll reports available in QBO. You can access these reports here: Run payroll reports in QuickBooks Online Payroll. Run payroll reports in QuickBooks Online Payroll.
I appreciate your patience and understanding as we work through this issue together. If you have further questions or concerns, please don't hesitate to reply below. Your satisfaction is our top priority, and we're committed to ensuring your payroll processes run smoothly.
