Can I delete the historical checks entered for Payroll when migrating to QBO?

Thank you for sharing your experience with us, ISherrGrl. I recognize the importance of timely and efficient support, especially after multiple attempts. Given the complexity of payroll transactions and the time that has passed, communicating with our support once more is the best route for a more effective resolution.

To address your question about deleting historical checks entered for Payroll when migrating to QuickBooks Online (QBO), yes, you can delete these checks. However, there are vital conditions to consider before proceeding with the deletion.

In light of this, I recommend contacting our dedicated support team again for thorough assistance. They will review your previous cases and closely examine your historical checks. With their tools and expertise, they can assist you in making the necessary payroll corrections to ensure everything is accurate and reconciled in your reports.

Please note that our customer service hours for QBO Payroll Core are from 6 AM to 6 PM PT on weekdays. On the other hand, QBO Payroll Premium and Elite support are available 24/7.

Furthermore, I'll share these helpful resources to simplify your payroll process, allowing for automatic calculation, payment, and filing of payroll taxes:

• Set up and manage your Auto Payroll
• Set up QBO Payroll to pay and file your payroll taxes and forms
• View your previously filed tax forms and payments

We value your understanding and patience throughout this procedure, ISherrGrl. If there’s anything else on your mind or you need assistance with different QuickBooks functionalities, please reply below. Our Community is always here for you.

Thank you for your response. I'm just curious, how many times do you think I should have to reach out to support? Like what should I do when I've reached out numerous times and still get nothing resolved, when my only option is to the same call or chat button that I used previously? I'm honestly curious cuz like at what point do I just I don't know migrate to a different freaking accounting program, because I have never had issues like this in the 20 years I used Quickbooks desktop. I should have never switched over, because it's been nothing but a nightmare for 5 months. 

I do not understand why I cannot just delete the historical transactions and enter the checks manually again? It simply makes no sense to me that it's impossible to get to a transaction. I'm sorry I'm just so frustrated at this point. But whatever, I guess I shouldn't be surprised there's no answer here, because there has been no answer from I have lost count of the times I've called or chatted with support regarding this issue. So thanks for your help.

Did you ever get a response or resolution to this?  I am in the midst of a similar situation:  a historical payroll check migrated into QBO from QB desktop and is creating incorrect accruals so we processed a new paycheck in QBO with the same data (with the help from a QBO expert) but now no one can figure out how to delete that one historical paycheck that is causing all the problems!

Just wondering if you got this resolved.  I am in the midst of this now with a historical paycheck that was pulled into QBO fromQB desktop during a migration that is causing false and inaccurate accruals.  We thought we deleted it in the check register, created a new paycheck through payroll (with the help of a QBO online Expert)  but now it still shows up as a “historical” check and no one at the QB support can figure out how to delete that historical one.

I want to acknowledge your efforts to rectify the situation, including deleting the erroneous check from the register and recreating it with guidance from a QuickBooks Online expert, Dp1218. Your proactive steps demonstrate your commitment to maintaining accurate and reliable financial records. I truly appreciate the details you have provided and see how challenging this problem must be for you.

However, despite your diligent attempts, the historical payroll check remains in the system, and it's still affecting your financial reporting and payroll accuracy.

I understand you have contacted Payroll support, but these issues can be complex and require further technical intervention. I recommend reaching out to our support team again for more in-depth assistance. They can analyze your situation and provide step-by-step guidance, even remotely.

Here's how:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Furthermore, you can explore these resources to manage your payroll and optimize your financial reports:

• Run payroll reports
• Customize payroll and employee reports

Moreover, consider memorizing the report to retain your customization settings for future use and set up a schedule to email it automatically.

Thank you for your continued patience and understanding throughout this process, Dp1218. Your attention to detail is invaluable in ensuring that we achieve absolute accuracy in your payroll.