cancel
Showing results for 
Search instead for 
Did you mean: 
jaciet62
Level 2

cancel Direct deposit pay

I guess I messed up and didn't get my direct deposit for payroll processed in time. QB showed it processed but I received an email saying it wasn't going to deposit their checks in time. Is there a way to stop the DD so I can write a paper check to the employee. The email says funds will be withdrawn tomorrow

Solved
Best answer October 26, 2023

Best Answers
ZackE
Moderator

cancel Direct deposit pay

Thanks for getting in touch with the Community, jaciet62.
 

Since you've already sent your payroll to Intuit, you can void the paycheck. Depending on your processing time, the debit from your bank account for payroll taxes and direct deposit may not be stopped.

 

Here's how to void direct deposit paychecks:
 

  1. In the top menu bar, go to Employees, then Edit/Void Paychecks.
  2. Change your Show paychecks through/from dates to the date of your paychecks you need to void.
  3. Press Tab on the keyboard.
  4. Choose an appropriate check, then click Void.
  5. Enter "YES" and hit Void.
  6. Tick your checkbox to agree to our terms and conditions of voiding a paycheck.
  7. In the top menu bar, go to Employees, then Send Payroll Data.
  8. Click Send. You won't see any direct deposit checks to send. This lets our system know to cancel your paycheck(s).
  9. Enter the payroll PIN and select OK.

 

If you're unsure of your direct deposit's current status, and would like to check it before voiding, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment and discuss your transaction's status.

You can refer to our Create & run your payroll article for detailed steps on creating paper checks.

 

I've also included a detailed resource about voiding paychecks which may come in handy moving forward: Edit, delete, or void employee paychecks

 

If there's any additional questions, I'm just a post away. Have a great day!

View solution in original post

3 Comments 3
ZackE
Moderator

cancel Direct deposit pay

Thanks for getting in touch with the Community, jaciet62.
 

Since you've already sent your payroll to Intuit, you can void the paycheck. Depending on your processing time, the debit from your bank account for payroll taxes and direct deposit may not be stopped.

 

Here's how to void direct deposit paychecks:
 

  1. In the top menu bar, go to Employees, then Edit/Void Paychecks.
  2. Change your Show paychecks through/from dates to the date of your paychecks you need to void.
  3. Press Tab on the keyboard.
  4. Choose an appropriate check, then click Void.
  5. Enter "YES" and hit Void.
  6. Tick your checkbox to agree to our terms and conditions of voiding a paycheck.
  7. In the top menu bar, go to Employees, then Send Payroll Data.
  8. Click Send. You won't see any direct deposit checks to send. This lets our system know to cancel your paycheck(s).
  9. Enter the payroll PIN and select OK.

 

If you're unsure of your direct deposit's current status, and would like to check it before voiding, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment and discuss your transaction's status.

You can refer to our Create & run your payroll article for detailed steps on creating paper checks.

 

I've also included a detailed resource about voiding paychecks which may come in handy moving forward: Edit, delete, or void employee paychecks

 

If there's any additional questions, I'm just a post away. Have a great day!

jaciet62
Level 2

cancel Direct deposit pay

Thank you for your help. I was able to contact the customer care team and they were able to get everything fixed for me. Thank you for the suggestion

LeizylM
QuickBooks Team

cancel Direct deposit pay

Hello, jaciet.

 

We in the Community are extremely happy that you were able to find my colleague's post helpful and able to resolve your issue. We're more than happy to help you if you need more assistance.

 

If you need tips and resources to manage your QuickBooks Online account and finances, feel free to visit our Support page to learn more. This provides information to help your navigation experience be more effective.


Keep us posted if you have other questions or concerns. I’m here to help you out. Take care and have a great day!

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us