Maintaining accurate time-off balances is crucial for ensuring compliance with labor standards, Lisa8089. I'll take this opportunity to assist you and point you in the right direction.
I just have a few clarifying questions to ask. Can you let us know if you are an employee or an employer? Also, could you confirm whether you are checking your PTO balances in QuickBooks Online Payroll or QuickBooks Workforce?
If you're the employer and reviewing the details in QBO Payroll, you can double-check if the hours were used in the most recent paycheck.
Follow these steps on how to open the last paycheck and review if the PTO hours were used or applied:
- Go to the Payroll menu and proceed to the Employees tab.
- Click the Paycheck list link in the right-hand corner.
- Look for the most recent paycheck and click on it.
- Review the Pay section and check if the PTO hours were added.
If the PTO hours were indeed used in the paycheck, you'll want to delete and recreate the transaction to retrieve the balance. Here's an article that provides instructions on how to do it: Edit, Delete, Or Void Employee Paychecks.
If you're using Direct Deposit, the paycheck can no longer be changed. In that case, you can reach out to our phone support teams. They can access your account and create the adjustments for you.
Here's an article as a guide on how to reach out to them: Contact Payroll Support.
If you're checking your PTO balances in QuickBooks Workforce as an employee, I recommend contacting your employer or the account administrator. They have the necessary access and permissions to review or make any required adjustments to the PTO records.
Feel free to check out these articles for additional guidance about managing time off and using QuickBooks WorkForce:
Please let me know if you have any other questions about time off accruals or any other payroll-related concerns. I'm here to support you and your employer in effectively managing payroll-related processes and time off inquiries.
