Earth to@JoanaC : @chadmac  knows that QuickBooks isn't working properly. Everybody in this thread, with the possible exception of the QuickBooks staff and/or AI, know that.

Your customers are paying your company to be able to conveniently comply with various state and federal reporting laws.

They are not paying your company to have to manually process their forms elsewhere.

Your customers want this fixed.

Repeating the party line is not helpful.

I just figured out a workaround that allowed me to e-file the DE-9C in my Accountant's version of QuickBooks Desktop despite having one or more employees without social security numbers.  Before I go any further, it should be noted that this method requires that you have the employee's ITIN.

What you need to do is enter the employee's ITIN in the "Payroll Setup" screen under the "Employees" tab at the top of the screen.  If you try inputting the ITIN directly in the employee's information section in the "Payroll Center", QuickBooks will not allow you to save the information because the ITIN is not a valid social security number but entering the ITIN in the "Payroll Setup" screen bypasses this error.  Then, when you run the DE-9C, it populates the social security number field with the ITIN that was entered and it allows you to then e-file the form.  Just make sure you go back and change the social security number back to all zeros before processing your W-2's at the end of the year because QuickBooks will likely prevent you from e-filing the W-2's if the employee has an ITIN in their information section.

I hope this helps, good luck everyone!

Thank you, thank you, thank you!  It worked.

I just got a $360 penalty for not filing electronically with the state of California.  They do not allow us to file on their website or by mail unless we want to be penalized.  You need to change this immediately because everyone who is waiting for a social security number and not able to file with just 0's is going to get a penalty for not being wage compliant.  Is this enough for Intuit to talk to your software department and get your job done right!?  I called you about this a month ago.  It should not take an army of emails and complaints to fix your software.  You should pay the penalty!  I've had QB for almost 20 years or more and this is ridiculous!

What is the status of this problem?

I am encountering the same issue this quarter as it looks like the software was not updated to fix this issue. 

I understand how challenging it can be to E-file CA DE-9C because of SSN, I regret hearing about your experience, please know that this is not the level of service we aim to provide. Rest assured, I'm here to provide valuable insights and guide you toward the appropriate support channels to promptly investigate this issue.

If you have already tried all the recommended troubleshooting steps and are still encountering the same error, we recommend contacting our Customer Care Team again. They will provide you with an update and assign a representative to check your end and assist you with the process. This will allow them to investigate the matter further and create an investigation ticket if other users are experiencing the same issue. I will guide you on how to do that, and we will work together to resolve this issue as soon as possible:

1. Open QuickBooks.
2. Go to Help, then click QuickBooks Desktop Help/Contact Us.
3. Choose Contact Us.
4. Provide a brief description of the issue, then click Continue.
5. Sign in to your Intuit account, select Continue, and Continue with my account.
6. Enter the single-use code that will be sent to your email, then click Continue.
7. Select to chat with us or Have us call you.

You can also check this article for more details and be sure to review their support hours to know when agents are available.

Additionally, you can review the article to learn how to prepare and print your payroll tax payments and forms in QuickBooks Desktop Payroll, so you can fill them manually with the IRS and state agencies:

Pay and file payroll taxes and forms manually in QuickBooks Desktop Payroll.

 Moreover, if you need to access your filed tax forms and paid tax payments, you can refer to this resource for guidance: View your previously filed tax forms and payments.

We appreciate your utmost patience while this is being worked on. Feel free to post here anytime if you have other questions with QuickBooks. I'm here if you need further help. Have a good rest of the week, @mhpkap!

I wanted to give an update on this problem.

Intuit is not going to fix the problem. They stated because of a Money Transfer License agreement they have with the Federal government they cannot e-file the DE-9C without a valid SSN. I explained that we are able to file a W-2 with "applied for" in the SSN field and they said they received an exemption to do that.

The solution is to change payroll software to one that allows e-filing of forms without an SSN.