I received several emails from Intuit stating that they are now going to charge to print and mail w2’s. The instructions clearly state: To avoid paying the printing and mailing fees, you or your clients must change their W-2 settings on or before January 3, 2025.To change the settings, go to Form W-2 printing in Payroll Settings of their QuickBooks Online Payroll account, and choose “I’ll print and mail W-2s to my employees”.
This is also clearly posted on the QB Online payroll section of their website: https://quickbooks.intuit.com/learn-support/en-us/help-article/payroll-processes/file-w-2-forms/L8dt...
However, when I went into payroll settings, THERE IS NO SUCH SETTING. The only W2 printing setting allows you to choose what kind of paper to print to.
I got on a support chat, always fun, and was told: “I understand the content of the email that was sent to you. But if we checked on our payroll settings, this option is not available. We apologize for the misleading information but the only way to opt for paperless w2s is through the employee's workforce.”
Which is not even remotely close to what the emails and website say.
This person is telling me that we can’t opt out of having Intuit charge us, only the employees can.
Also not happy that my clients have been paying a subscription fee all year that was supposed to include this service, and now we have an Intuit bait and switch that we can’t opt out of.
Can anyone tell me if they have heard conflicting or confirming info regarding this mess?
