Thank you for bringing this to our attention, RTO.
It appears that you're facing some obstacles in changing your filing method in QBDT. Allow me to shed some light on the error you're currently encountering.
Some users have reported they're getting the Payroll set up Error 2023 Code 05396 40000. Our engineers are thoroughly reviewing this issue and collecting all the relevant details.
We recognize the importance of finding the best solution to fix the issue. Rest assured, we're working diligently to address this matter as soon as possible.
In the meantime, I recommend contacting our Technical Support Team for further assistance. They can add your name to the list of impacted users. You'll receive email updates once there are updates about the investigation.
To get the support information:
- Open your QuickBooks and head to the Help menu at the top to select QuickBooks Desktop Help.
- This action will take you to the Have a question? window.
- Choose Contact Us and give a brief description of your issue.
- Click the Continue button and log in to your Intuit account.
- *If you don't already have an account, make sure to Create a new account.
- From there, select Continue and then Continue with my account.
- We'll email you a single-use code and input the number.
- *If you have more than one account, select the one you want to use and Continue.
- Press the Continue button and choose chat with us to initiate a conversation or Have us call you to speak with an agent.
I've included some resources that tackle processing federal and state forms, setting up the e-filing method and e-payment processing, as well as checking the status of your tax payments:
I appreciate all your patience while we're working for the permanent resolution. Don't hesitate to visit the Community again if you have other payroll-related concerns or additional questions about changing the filing method. I'm always ready to assist you further, RTO.
