Hello, jbaldwin33.
I'd like to turn the tables around from what you've experienced when you migrated your data. So, I'll point us to the right direction and ensure we'll be able to clear those billed time entries.
Ideally, the managebillableexpenses tool would clear time entries marked as billable. The huge amount of entries are likely the reason why the tool didn't work. The system is likely experiencing processing issues with the tool.
So, we'd like to get to the bottom of this and help you clear out those billable time entries. To do this, we'll want to take a closer look in your account securely.
In any case, let's call one of our agents and have them take a look at your account and assist you in clearing them out.
Here's how to reach them:
- Click the Help icon on the top right corner of the screen.
- On the pop-up panel, go to the Search tab.
- Click the Contact Us button on the bottom part.
- In the box, we'll want to enter "clear billed time entries."
- Proceed with Continue, then choose how you want to reach us.
I'd like to add these articles in case you need help managing your billable time and charges in a small scale:
You also mentioned that you converted from QuickBooks Desktop. Aside from managing those time entries, there are also other tasks you need to take care of.
We have a guide to help you manage these tasks smoothly and ensure your data is accurate and correct in the Online platform. Check it out if you need help in the near future: What to do after you move from QuickBooks Desktop for Windows or Mac to QuickBooks Online.
This thread's still open if you have more questions about your data in QuickBooks Online. Do you need help on other areas like expenses, sales, and reports? Let me know and I'll help you again.
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