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asamuel
Level 1

Did anyone else have their payroll show as processed but their employees didn't get paid today (4/30/21)?

 
3 Comments 3
asamuel
Level 1

Did anyone else have their payroll show as processed but their employees didn't get paid today (4/30/21)?

Investigating - Some payroll customers are reporting they have not received their direct deposit payments scheduled for Friday (April 30, 2021). We are actively working to determine what's happening and will provide updates as soon as we have them.
Apr 30, 06:37 PDT

1231 4606 8932 424
Level 2

Did anyone else have their payroll show as processed but their employees didn't get paid today (4/30/21)?

I'm having the same problem.

JenoP
Moderator

Did anyone else have their payroll show as processed but their employees didn't get paid today (4/30/21)?

Hi there, everyone.

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. 

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

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