Discovered EE hours incorrect after submitting payroll for DD.

judith4 · ‎November 02, 2020

After submitting payroll I discovered that an EE was underpaid because their hours were incorrect. Our pay date is Thursday and our payroll deadline is Tuesday by 5 pm PST. It's currently 2 pm PST on Monday.

Can I edit or delete the direct deposit and resend it?

I'm using QBDT 2019 Premier Edition and I have an Enhanced Payroll subscription.

MonicaM3 · ‎November 02, 2020

Hi @judith4

Thanks so much for being a part of the QuickBooks Community. It can be concerning to see an error in payroll but no worries, I'm happy to help you correct the hours. We'll have this fixed in just a few simple steps. To edit the employee's paycheck:

At the top menu bar, go to Employees.
Select Edit/Void Paychecks.
Change both Show paycheck dates from/through dates to the date of the check.
Select the paycheck you want to edit/void.
Click Edit/Void.
In the pop-up box, enter Yes and Void.
Mark the checkbox saying you agree to the terms and conditions of voiding the paychecks.
Repeat the previous steps to include all checks that need to be voided. (if applicable)
Once the check has been voided, close the Edit/Void Paycheck window.
From Employees at the top menu bar, select Send payroll Data.
Send.

There you have it! A few easy clicks and you have your hours fixed on the paycheck. Feel free to let me know if you have any additional questions or concerns. I'm just a click away. I hope you have a great work week.

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MonicaM3 · ‎November 02, 2020

Hi @judith4

Thanks so much for being a part of the QuickBooks Community. It can be concerning to see an error in payroll but no worries, I'm happy to help you correct the hours. We'll have this fixed in just a few simple steps. To edit the employee's paycheck:

At the top menu bar, go to Employees.
Select Edit/Void Paychecks.
Change both Show paycheck dates from/through dates to the date of the check.
Select the paycheck you want to edit/void.
Click Edit/Void.
In the pop-up box, enter Yes and Void.
Mark the checkbox saying you agree to the terms and conditions of voiding the paychecks.
Repeat the previous steps to include all checks that need to be voided. (if applicable)
Once the check has been voided, close the Edit/Void Paycheck window.
From Employees at the top menu bar, select Send payroll Data.
Send.

There you have it! A few easy clicks and you have your hours fixed on the paycheck. Feel free to let me know if you have any additional questions or concerns. I'm just a click away. I hope you have a great work week.

judith4 · ‎November 04, 2020

Thank you so much for your reply. I followed these steps and everything went smoothly.

For anyone reading this, I went back and entered the correct hours in Timesheet and then ran an Unscheduled Payroll using the correct pay period end date and pay date. I then sent the payroll data and it went through without any problems.

Since I had already paid our payroll taxes before discovering the error I ran a new liabilities report for the same period and paid the difference.

The correction couldn't have been easier.

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Discovered EE hours incorrect after submitting payroll for DD.