Does desktop enhanced payroll subscription offer prorated refund?

Houtx · ‎July 25, 2025

The subscription is prepaid annually and mine expires in December. If I cancel now do I get a prorated refund? Just wasted 45 minutes on chat and call with horrendous QB support, 45 minutes that I will never get back. Call said cancel first and we will email you if a refund is due (I kid you not). Chat said it should be a prorated refund but "back-end team" will know for sure, but he can't contact them (!)

FateCandylaneT · ‎July 25, 2025

Yes, depending on whether you cancel your subscription within the 60-day money-back guarantee period, Houtx.

You’ll only get a full refund for your subscription if you’re within the 60-day guarantee period and your product was purchased directly from Intuit. If you’ve subscribed from a retailer or third party, here’s how to return your product to get a refund.

However, if you cancel your account after the guarantee period has passed, you won’t receive a prorated refund for the unused portion of your QuickBooks Desktop subscription.

That said, you’ll continue to have access to your service until the end of your current subscription period, and will be terminated on the next auto-renewal date.

Once the subscription has been canceled, you’ll receive an email confirmation within three (3) business days after we review your cancellation request.

Also, please note that this information applies to canceling your Payroll Enhanced subscription. You’ll still have access to your payroll data, but you won’t be able to recreate any tax forms. With that said, be sure to save copies of all tax forms you have created or e-filed.

You can always get back to us for any additional queries.

Houtx · ‎July 25, 2025

Also, please note that this information applies to canceling your Payroll Enhanced subscription. With that, you'll still have access to your payroll data, but you won't be able to recreate any tax forms. Be sure to save copies of all tax forms you have created or e-filed.

Can you please elaborate? My subscription will not be refunded, it will still be active but I will not be able to recreate forms, and I will lose access to tax forms I have already created and e-filed?

MariaSoledadG · ‎July 25, 2025

You are only eligible for a refund if you purchased any QuickBooks product within 60 days of the purchase date under our satisfaction guarantee, Houtx.

When canceling your subscription, this does not mean that you will loose all access to your payroll data. It will still remain available for you to reference.

However, this does come with a limitation like you will no longer have the ability to create or recreate any tax forms. To ensure you will have a copy for future needs, you can save copies of all tax forms while your subscription is still active by printing or downloading tax forms, payroll reports, or other relevant documents in case you decide to cancel your payroll subscription.

I've added this article to give you more information about the eligibility when requesting a refund: Request A Refund for your Product.

With the available facts provided above, this will help you decide whether you are eligible to request a refund and understand what actions you can take after canceling your subscription. Anyway, if there's anything else that you want to ask about refunds or your access, feel free to let me know so I can get back to you.

Houtx · ‎July 28, 2025

So, since my enhanced payroll license renewed in 12/24 I will not get a refund. My QB Desktop ProPlus Subscription is expiring so i will have access to all TAX and Payroll forms like 941's , 940's etc. while my Payroll Subscription is still active with an expired QB DESKTOP?

SIAB · ‎July 29, 2025

@Houtx

You can use the trial version of Enterprise 2024 to access your historical data for good.

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Does desktop enhanced payroll subscription offer prorated refund?