Employee bank account number wrong

Thank you for stating your concern clearly, eyedoc1. I can see the importance of resolving this issue about depositing salary to the wrong bank account in QuickBooks Online Payroll. I'm here to share relevant details regarding this topic.

If the salary is deposited to the wrong bank account, worry not, since it will be rejected, and credited back to your bank account. Once this happens, void the paycheck and recreate a new one.

To avoid errors on the next salary day, update your employee's bank information, moving forward.

Here's how to do it:

1. Go to Payroll, then Employees.
2. Select your profile.
3. From the Payment method, select Edit.
4. From the Payment method dropdown, pick Direct Deposit.
5. Enter the correct banking information for your checking account.

Also, we can generate reports for your payroll transaction, see this for your guide: Run payroll reports.

Additionally, you are welcome to call our payroll support team to inquire about the status of the rejected funds.

Should you need further assistance, please don't hesitate to return to this thread. I'll be happy to assist you. Keep safe.

Your solution is not working. QB is not opening the incorrect account number for me to correct it.

Your solution did not work. When I click edit in the profile, the wrong account number is not showing for me to correct it.

Hey, @The Barn Bnb WW. 

Thanks for chiming in on this thread. 

Since the steps my colleague didn't work, I recommend contacting our Customer Support Team for further assistance. Here's how: 

1. Go to the Help ? icon in the top right-hand corner. 
2. Tap the Contact Us button. 
3. Enter your question and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy! 

Keep us updated on how the call goes. Our support is always here to lend a helping hand. Have a great day!