Employee did not receive direct deposit

inquiry2 · ‎July 30, 2022

It has been 1 day and I have not been able to receive a response or talk to anyone from Quickbooks. I processed payroll on July 28, Thursday morning, and all of my employees got their paychecks deposited into their bank account the morning of Friday, July 29, except one. I need to get in someone to figure out what is going on. Quickbooks did withdraw the funds, but did not deposit the check into my employee's account.

JamaicaA · ‎July 30, 2022

I can see the importance of compensating your employee on time, @inquiry2. I'd like to help you figure out why your employee is unable to receive the direct deposit.

I understand your desire to seek help from someone. Before I hand you over, I'd be pleased to share some information to assist you with your direct deposit concerns.

You’ll want to review your employee's direct deposit bank account details. You can also check the bank account entered on his/her account. To do so, follow these instructions:

On the left pane, go to the Payroll menu.
Select Employees.
Tap the employee's name and click Edit employee.
From the How do you want to pay Employee? section, review the bank info.

If everything is correct and your employee is unable to receive the funds, I recommend reaching out to our Payroll experts. They can conduct a direct deposit trace and investigate the issue further. I’ll show you how:

Go to Help (?) icon.
Select Contact Us.
Enter your payroll concern, then click Let's talk.
Choose a way to connect with us: Start a chat or Get a callback.

We currently have a high contact volume both via phone and chat. That’s why you’re unable to receive a response from them. Please bear with us and know that our representatives will be happy to help you once they reach you.

If you’re using QuickBooks Online Payroll – Core or Premium, you can contact them from Monday – Friday at 6 AM to 6 PM PT. You can also reach out to them any time, any day if you’re using QuickBooks Full Service Payroll, QuickBooks Online Payroll Elite/Premium.

Feel free to check out this article if you need to generate some reports: Run payroll reports.

I'm still up and running if you need help with handling direct deposit or anything else related to QuickBooks payroll. I'm here to ensure your continued success. Take care.

fitztire · ‎January 30, 2024

I am having the exact same issue. Payroll went out January 26 2024, one employee has yet to receive their pay, even though his direct deposit information has been verified and is correct. of course, the money is missing from my business bank account. I have tried and tried to contact someone at Quickbooks for days now. And every time it's like the Quickbooks person drops out of the conversation. I hope that my money is returned, or that my employee gets it soon.

Anonymous · ‎January 30, 2024

I understand the importance of getting details about the direct deposit that went through from your QuickBooks Online (QBO) account, @fitztire. Getting paid on time is vital for your employees.

The way QuickBooks sends your direct deposit to pay your employees depends on the lead time you are at. For QBO, you can take advantage of Same-day or Next-day direct deposit. In some instances, you might be on a 5-day direct deposit lead time.

It also depends on your bank on how fast they approve or verify the deposit on their end and be available to your employee’s account. Also, direct deposits are processed only on banking days. Moreover, take note of when to submit or approve payroll and refer to the snapshot below for direct deposit submission for a Wednesday and Friday payday:

I also added this article for your reference: When to send your direct deposit payroll.

Moreover, if you have already checked the deposit from your financial institution and exceeded your lead time. I recommend re-contacting our Technical Support Team. I understand that you have already reached out to them, however, it’s the best way to contact them to initiate a further investigation and determine the leading cause of the problem.

Additionally, QuickBooks offers a variety of payroll reports. This will give you a more thorough picture of the gross pay, deductions, and tax data for your employee over a specific time frame. For a comprehensive list of available payroll reports and instructions on how to get them, please visit this article: Run payroll reports.

You can always post if you have more concerns about managing your paycheck or any QuickBooks-related matters. I’m just a post away, and take care!

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Employee did not receive direct deposit