Hi there, Shahla.

The Employee Retention Credit (ERC) is a fully refundable tax credit for employers equal to 50 percent of qualified wages. This includes the allocable qualified health plan expenses that eligible employers pay their employees.

This applies to qualified wages paid after March 12, 2020, and before January 1, 2021. Thus, an Eligible Employer may be able to claim the credit for qualified wages paid as early as March 13, 2020.

For this reason, I recommend contacting our dedicated Paycheck Protection Program (PPP) support team. They'll pull up your account in a secure environment and guide you on how to best handle the ERC in QuickBooks.  

They are available Monday-Friday 6 AM - 6 PM PST. Our support hours exclude occasional downtime due to system and server maintenance, company events, observed U.S. holidays and events beyond our control.

I'll also be adding these articles for future reference. 

• What you need to know about the Families First Coronavirus Response Act.
• FAQs: Employee Retention Credit under the CARES Act.

Please comment below if you need a hand with running payroll reports or any QuickBooks related. I'm always here to help. Take care always.