Hi Brian, sorry for any confusion. I updated the employer in the beginning of the year. The employee rate changed from .06% to .07% in 2023 for Pennsylvania which is not editable in QuickBooks. 

Thanks for the additional details, gary211.

In this case, I recommend reaching out to our QuickBooks Payroll Support Team. They can access your account and update the SUI rate for you.

Here's how to reach out to them: 

1. Click the Help menu in the upper-right hand corner of your QBO account.
2. Type in "Talk to a human" in the chatbox, then press Enter. Then, type in the same keyword and press Enter one more time.
3. Select No, then click Have us call you or Chat with us.

Feel free to check out and save these articles just in case you might need additional guidance in the future:

• Fix Error SUI Out of Balance in QuickBooks Online Payroll 
• Year-end Checklist For QuickBooks Online Payroll 

I continue to have the same issue.  I had to run my payroll Jan 15th because I was on phone over 4 hours with support being put on hold and listening to the horrendous on hold music.  Customer support has NO idea what to do..  I need escalation, the escalation manager says its a product limitation. SMH.  I had 3 tickets and no one calls back.

INTUIT please please please just fix this problem once and for all.  I can assure you again after 4 hours on the phone the "QuickBooks Payroll Support Team" tells me they cannot update the EMPLOYEE SUI rate from 6% to 7%.  They keep pointing me to the option where the employeer does the yearly updates.

Hi there, @streamfx.

Thanks for letting us know about this here in the Community space. I understand and recognize the urgency of this matter, and I want to help you get through this situation. What I can do is I'll take note of this and have someone from our team reach out to you for more details and proceed to look at your case.

In addition, I've got you this helpful article about troubleshooting SUI problems: Fix error SUI out of balance in QuickBooks Online Payroll.

Once you're through this, please see this article to help you prepare for wrapping out this year's payroll: Year-end checklist for QuickBooks Online Payroll.

I'm all ears if you need further assistance with this. You can also post here again if you have any additional QuickBooks-related concerns. We got you covered, and we'll help you again. Stay safe.

FYI QuickBooks Online now shows the new 7% for employee PA SUI.. For those of us that ran 1st payrolls already for the 15th how do we withhold the catch-up?

Thanks for the update, @streamfx.

Let me route you to the best support who can help you catch-up with your SUI withholdings and keep your payroll data accurate in QuickBooks Online Payroll (QBOP).

Since you've already created paychecks prior to the PA SUI rate update, you'll have to reach out to our Payroll Care team. This way, your withholdings will be adjusted to make up for the incorrect amounts on previous paychecks.

To do this, here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message / Chat or Get a callback / Callback). 

Also, you can use a variety of payroll reports to view information about your business finances and employees in QBOP. With this, you may want to check out this article as your reference to guide you in running, printing, and customizing one using QBOP: Run payroll reports in QuickBooks Online Payroll.

If you have other payroll concerns or questions about managing employees in QBOP, please don't hesitate to comment below. I'm always ready to help. Take care, @streamfx.

It is now 4/2/2023 and this issue is still not resolved. I never realized Quickbooks failed to update the employee contribution rate for Pennsylvania Unemployment Compensation. Of course, I updated the employer contribution rate before the first payroll of the year when I received the Contribution Rate Notice in December 0f 2022. Unfortunately, I mistakenly assumed Quickbooks would take care of the employee rate change since Quickbooks ONLY allows us to change the employer rate NOT the employee rate (and claims they will do it from updated tax tables). Now the wrong amount has been withheld from every paycheck issued to every one of our employees in the first quarter of 2023, and the Quarterly Contribution Report Worksheet automatically generated by Quickbooks does not reconcile with the Quarterly Report filed with the State for the 1st Quarter of 2023.

THIS NEEDS TO BE CORRECTED IMMEDIATELY.