I need help. Several month ago, I transitioned from Desktop Pro with a separate annually billed Enhanced Payroll TO Enterprise 22.0 bundled with Payroll. The biggest selling point was Free Direct Deposit. I had looked into Direct Deposit with my other Enhanced Payroll but it was going to be 1.75 per check. Now that we are using the Enterprise Bundle a couple months, I get ready to convert... and you guessed it... I am getting hit with 1.75 per check. WHY?? I have chatted with Inuit and called in also. I have escalated tickets, case IDs... but no resolution. They tell me I am right that there is no fee... I have been told to run it and request a refund... they have checked everything, but still no resolution. I have only done a few test direct deposits; I am waiting to get this ironed out before I pull the trigger on going full DD. I need to get this resolved. I am worried that I am going to get stuck with the 1.75 per check which ends up being $1820 per year extra... Any help is appreciated. THANKS!!!
