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darrellsautorepair
Level 3

Entity Change Process

I just had my payroll merged from a sole proprietorship into an LLC.  The merge went fine but once the entity change department went to work on it, they made a mistake and filed a duplicate report which was rejected by the state as a duplicate.  They tried to draw money out of my old closed account from the old company when the money had already been withdrawn from the new company.  Now they insist they want their money for the second time even though the second filing was rejected by the state.  I was just informed by Tier 2 supervisor that there is NO APPEAL process and I either pay the money or go to collections.  Has anyone every successfully appealed a problem.  I am not sure where to start. 

2 Comments 2
MsNorthPND18
QuickBooks Team

Entity Change Process

Hello, darrellsautorepair.

 

Allow me to navigate you through the process of changing the entity in your QuickBooks Online (QBO) account.

 

You need to tell the tax agency in charge of your withholding tax about any changes. This way, they can update your account. After you inform them, they will send you new state information. QuickBooks will handle the updates once the information is received.

 

The updated state account details in QuickBooks move your taxes to the new entity. They handle the complicated parts of this transition to make it smoother. However, sometimes the process may not go as planned and could be denied in certain situations.

 

It is advisable to reach out to the Internal Revenue Service (IRS) or the organization handling your refund. They can help you with any issues you may face. Make sure to wait for confirmation of the refund check from Intuit before cashing it. This will help avoid any potential problems.

 

Here's how to contact our support for further assistance:

 

  1. Open your QuickBooks. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  2. Select Contact Us. Give a brief description of your issue, then select Continue.
  3. Sign in to your Intuit account select Continue and then Continue with my account. You can choose to chat with us or Have us call you.

 

If you wish to gain further information about payment categories for the 1099-MISC and 1099-NEC, checking the link will be beneficial.

 

Contact me again if you have any further concerns with the entity change process or any QuickBooks concerns. I am always available to assist you.

darrellsautorepair
Level 3

Entity Change Process

Everything was arranged and moved correctly.  It wasn't until entity change made a mistake months later and refiled a report that had already been filed.  So this is an entity change employee error.  I have already spent over 3 hours with the help desk and the level 1 support sees the error but level 2 support will not fix the error and insist that I owe money for their error and there is no escalation or appeal process.  No sending me to the department that made the error.  However, you did say something that might help me understand.  The State of Wisconsin sent the return back as a duplicate but if they accepted the duplicate payment I may be able to contact them to get the money back.  All seems like a lot of work on my part when I paid experts a lot of money to do this for me so that things like this don't happen.  Seems like someone from quick books should be fixing this.  

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