gps tracking gone missing in QB

Hey there, @F80. 

It's great to see a new face here in the Community. Allow me to provide you with some information to help see those GPS tracking points again. 

The GPS is pulled from a combination of satellites, wifi, and cellular data. Sometimes phone settings and external factors can impact the quality and accuracy of GPS performance. Here's a few things you can check on the mobile device if points aren't pulling: 

• Both the device’s Operating System and the QuickBooks Time app should be up-to-date (out of date software or app could affect functionality).
• The team member should be signed into the app and on the clock (signing out of the app prevents us from communicating with it).
• The device should have power (if the battery died or the phone is powered off, location tracking stops).
• The device should be a normal temperature (as with any piece of technology, overheating or freezing can affect functionality).
• The device should have a clear view of the sky (surrounded by various obstacles - large buildings, trees, even a bag - can hinder low-strength signals).
• The app should be open in the background (do not force close the app). 

For further details, review this guide: QuickBooks Time Mobile GPS troubleshooting. 

If the issue persists after doing these steps, then I recommend contacting our Customer Support Team for further assistance. I recommend doing so with the impacted employees nearby. They’ll be able to collect device logs to look into the details on why this might be happening to them. 

I hope this helps. Feel free to ask any other questions about QuickBooks that you may have. I'm always here to lend a helping hand. Have a great day!

I am an IT pro....and none of this advice works

Since you migrated to Intuit, GPS does not track on multiple iOS devices and versions with ALL the correct settings.

Fix it, it is costing us money.

Background GPS tracking takes a dump, and when you try to get into the app, you can see that it has crashed and comes back. Every time you get out of the app and come back it logs your location, and thats it.

Please do not tell us to check our settings...this is going on on iPhone 10s Max, 12 Plus, 6 Plus, 7. it is happening with the latest iOS 12.X, 13.X, and 14.X.

Fix it

Its a mess!

I have been complaining about this too

To re-iterate... it does not show any GPS data unless you force the app to open. With my "some" iOS experience, I can tell you that the app, and the GPS job it runs in the background, just crash once you leave it. 

Hey there, @admin4proper. 

Thanks for reaching out to the Community for support.

 I understand how frustrating it can be when the GPS tracking isn't working the way it needs to. If you’ve done the basic troubleshooting above already, the best next step is to reach out to a live a tech support agent so they can investigate this further.

It’ll be important to have one of the impacted employee devices nearby so that you can send in device logs. That will be very helpful in pinpointing the exact cause of the issue.

I've included a link to contact support below. 

•  QuickBooks Time | Contact Us (intuit.com)

Please let me know if you have further questions or concerns. Take care and have a great day!

Same here!!  Since QB took over TSheets we lost all GPS waypoints other than start and stop.  On top of that our rate increased... I am livid!!!  Desperately seeking a solution or will be forced to find another clock in and payroll system :(

FIX IT!!!!

Since QB took over TSheets we lost all GPS waypoints other than start and stop.

This is happening to our team as well.  We need this working to track our team while on deliveries and its the only reason we use this app for payroll if its not sorted soon we have no option but to look elsewhere.

Thank you for reaching out to the Community with feedback about your GPS experience @AJMJ.

I hear you when you say that you need to know where your team is for deliveries. The tracking feature is definitely important.

We've seen a number of reports lately on GPS not performing properly, and are working to collect more information to understand the root of the issue. At this time, our ability to look into and escalate GPS issues is dependent on receiving logs from the impacted devices so that we can get a deeper look into possible causes.

 If you haven’t already, I recommend going through these QuickBooks Time Mobile GPS troubleshooting steps.

Next, let’s get the device data to our Support team. The best way to make sure we are getting the data from your team is to have them send in device logs. Once they have sent them, an Admin will want to reach out to QuickBooks Time Support to let them know they’ve been sent and you’d like to have them reviewed for GPS issues. Here’s how to send the logs:

1. While logged into the app, tap More.
2. Then go to Settings.
3. Choose Help & Support.
4. Lastly, select Send in Device Logs.

We’re dedicated to getting this feature running optimally for you and your team and these logs will really help.

Please let me know how that goes. I’m here to make if you have any additional questions about the GPS logs or anything else. I’d love to help.

This same thing is happening with my company with our iPhones all started end of May…we did all the basics etc this is a Quickbooks issue with Apple it seems. I can force my own device to pinpoint my location when using the app but this defeats the purpose..I don’t need to be tracked it’s my guys that do and they should not have to try and manually do this. You all need to fix ASAP and refund us until this has been corrected. 

Hi there, @JillS3. 

Thanks for following the thread and sharing your concerns. 

Please know that we are here to help you in every way possible and want to make this the best experience we can. However, in order to get this resolved, you'll need to contact our support and send your device logs as mentioned by my colleague above. This way, an agent can review your logs and investigate this matter further and send it to our engineers if needed. 

The direct number for support is +1 (888) 836-2720. You can look over this guide to locate support hours and other methods to get in touch with them if need be: Contact QuickBooks Time support.

 Let me know how the phone call goes. It's my priority to get you back to business as soon as possible. Keep us updated!

Also experiencing this. When they clock in it just comes as "No Location".

Everything checked. Ever since the merge GPS having issues. Sent device logs. Please fix and update the app.

You are correct. It has been a waste of time for two months and Intuit cannot help it seems.

Ridiculous to try and call. We will be on the phone for hours and wasting time where we can do our real jobs. Your programmers need to look at the logic of the program and fix it.

Before quick books bought TSheets, when my employees left a jobsite I would get a GPS stamp. Now I may only get a start and a stop at two different locations. This make billing time for different jobs impossible. Why did you take it away? My employees use android and apple and all are experience the same results. I time track myself, so I am very aware that my time card is not tracking accurately. I am constantly having to go into the time card and make changes for billing records.  Don't say it is trees or buildings. We are in a Rural area with few trees and few buildings over 2 stories. I have no idea how much money I have lost since the buy out of TSheets. I am so frustrated that I looking for an other program, or go back the paper time cards and the honor system.

B Orton