Has anyone had trouble with accrued vacation time being added to employee balance twice? Once on anniversary date and again the following week?

Hey there, debbie148. Let me help you sort this out.

At times, the collected cache files on your browser may lead to unexpected behavior like the one that you've experienced upon utilizing the program. As an initial step, you can press the F5 key on your keyboard to refresh the page.

If you're still getting the same result, we can do some of the basic troubleshooting steps. You can use these shortcut keys depending on the browser you're using:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

Once signed in, go back to the employee's accrued time and check the details from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser.

I’ve added this article in case you need additional information about setting up vacation time in QuickBooks Online: Set up and track time off in payroll. On the same link, you'll find write-ups about time off policies as well as add team members to track time off using QuickBooks Time.

Keep in touch if you need anything else. I'll be right here to provide additional assistance. Have a nice day!

Hi, debbie148.

Hope you're doing great. I wanted to see how everything is going about the accrued vacation time. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

I had this happen as well.  With mine, it would not be a "cash" problem as there was 2 weeks in between.  And, it only happened to one employee.  There has to be another explanation to find out why this would happen.  Has any further research been done on this by QB?

Good evening, @KBarrett1. 

Thanks for joining in on this thread about accrued vacation time. Let me point you in the right direction to get this handled. 

If you've tried the steps my colleague provided above and they didn't work, I recommend contacting our Customer Support Team for further assistance. They'll be able to take a closer look at your account to see why this is happening. Here's how: 

1. Go to the Help icon in the top right-hand corner.
2. Press the Contact Us button. 
3. Enter your question and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy! 

Keep us updated on how it goes. I'm only a reply away if you need me. Wishing you and your business continued success!