This isn’t the kind of experience I want you to have when transitioning to QuickBooks Online Payroll (QBOP) Core, @whbpayroll. That's why I'm here to share some details and guide you on the actions you need to take care of this matter.
We received reports that customers/companies are unable to access or log in to their accounts after transitioning from Intuit Online Payroll (IOP) to QBOP. Rest assured that this issue is taken care of with utmost urgency. This way, you can get back to business and run your payroll in no time.
In line with this, I'd recommend contacting our Payroll Care team again. Then, provide this investigation number for easy tracking: INV-50953. They can verify that your account is added to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. Then, configure your login set up to help you access your account.
Also, I'm adding this article to learn more on what to expect when you move from IOP to QBOP Core: Move from Intuit Online Payroll to QuickBooks Online Payroll Core. It also includes helpful details for automated taxes and forms, auto payroll, and integrated help benefits.
We appreciate your patience regarding this matter. You can keep me posted on how it goes in the comments below. If you have other log-in and payroll concerns, I'm always here to help. Take care, @whbpayroll.
