Historical data incorrect for payroll conversion from desktop to QBO

Amanda · ‎January 02, 2019

My client converted their desktop QBs to QBO and now their payroll is off by the retirement contributions. I can see that the historical data was off by that exact amount. Now their W2s show less contributions than they actually made. However, I do see where these contributions showed up on the balance sheet liabilities for the months that the desktop version was used. How do I fix this on their W2s so that their box 12 is no longer understated? Their box 1 and 16 amount is also overstated by this amount.

Anonymous · ‎January 02, 2019

Hello @Amanda .

It's nice to have you in the Community. I'm here to help route you to the right support that can assist in correcting your historical data for the retirement contributions.

We can't access your account since this is a public forum. Our Online Payroll Support has the necessary tools to locate those contributions that were off and can make the adjustments if needed to fix your W-2s. Here's the link to get their contact information: https://payroll.intuit.com/support/contact/?priorityCode=4100000000&DPSLogout=true.

Let me know how it goes. I'll be here to help if you have other questions about your payroll. Have a good one.

Amanda · ‎January 03, 2019

Hi @Anonymous,

It seems there are two accounts with our name as Amanda. Is there anyway to fix this so I don't receive her notifications and vis-versa?

I've been a member since 12/11/2017 and I received a notification yesterday that I was a new member. I also received the notification that you had replied to this question.

If you could help that would be greatly appreciated.

Thank you,

Amanda

Anonymous · ‎January 03, 2019

Hello @Amanda.

It seems I have tagged the wrong profile when answering yesterday. I already corrected it and tagged the correct one, thank you so much for pointing that out.

I only realize today that you have a different profile avatar in the Community. I will see to it to tag the correct person next time. :)

Feel free to drop by in the Community again if you have other questions. Have a good one.

Topics

Training

Community

Resources

Historical data incorrect for payroll conversion from desktop to QBO