How do I restart the state payroll tax setup because QB and my state revenue agency are telling me two different things and no one at QB can help?

Hello there, csilverman.

This isn't the kind of service I want you to experience with the support while managing state payroll tax setup. I can see how important it is to organize your auto-filing in QuickBooks. I'll go over different steps to ensure you can manage this efficiently.

If you mean to change the configuration of your state withholding tax, you can go to the State tax section. You'll then have the option to make any changes from there.

Here's how:

1. Click the Gear icon and choose Payroll Settings.
2. From the [State] tax section, click the pencil ✎. 
3. Go to the Withholding section.
4. Enter the info applicable to the taxes you are required to pay. 
5. Click Save.

However, if you're referring to deleting or removing previously recorded state tax information in QuickBooks, you're currently unable to perform this within QuickBooks. I can see that you've already reached our QuickBooks Payroll Support, but I still recommend contacting them again. They're the best support group for such inquiries as they can request account information. This allows them to restart the state payroll tax setup and enter the required information on your behalf.

In case you need different payroll reports to view employee info, wages, taxes, and deductions, you can read this article: Run payroll reports.

Please know that you can add a comment below if you have any other concerns or additional questions about managing payroll taxes in QBO. I'm always here to help you further, csilverman. Take care!

Thanks for following up with the Community, csilverman-shaar. I appreciate your detailed information.

Since the tax setup has to do with specifics of your account, I'd recommend continuing to get in touch with our Customer Care team to discuss this topic further. They'll be able to pull up the account in a secure environment, conduct further research, and discuss the status of the request they've been discussing with you.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

If there's any questions, I'm just a post away. Have a wonderful Tuesday!

Hello, @Anonymous.

I acknowledge your concern regarding how to restart the payroll tax setup in QuickBooks Online (QBO). It can be infuriating when such problems continue even with frequent updates. I appreciate your patience and understand any inconvenience this may have caused.

I understand that you already reached out to our support. However, I still suggest maintaining communication with our Customer Care team. By doing so, they can examine your account safely and confidentially, perform additional investigations, and update you about the progress made concerning the ongoing discussion involving your request.

1. In your QuickBooks Online company, go to Help (?).

2. Select either of these tabs:

• Assistant tab and type Talk to a human.
• Search the tab and click on Contact us to connect with a support expert.

3. Choose how you want to reach us (phone or chat).

Please know that for Plus, Essentials, and Simple Start subscribers, support will be available M-F from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. For Advanced subscribers, you may contact support any time and any day.

Moreover, to manage your expenses and accounts payable, you can generate vendor reports. You can refer to this article for more info: Customize vendor reports.

Please come back whenever you need additional assistance. We're here to help you get to your QBO account seamlessly.