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ShayB24
Level 1

How to resubmit a rejected direct deposit

We had a contractor's direct deposit return because the account was not completely set up at her bank.  Her routing and account numbers have not changed so Intuit is not letting me resubmit the payment.  I keep getting a message that the deposit failed because the previous payment to that account was rejected.  We do not want to issue a paper check.  Is there a way to get Intuit to release whatever flag it has on her account in or to let us resubmit the payment? 

2 Comments 2
Erika_K
QuickBooks Team

How to resubmit a rejected direct deposit

I'm here to help you resubmit direct deposits that have been rejectedShay. Direct deposit issues can be hard, but I'm committed to guiding you through the process to get your payments back on track.

 

The reason you were unable to resubmit your payment is due to your account being put on hold. In line with this, I recommend contacting our Customer Support Team to review your account and lift the status of your account. They have the tools to access your accounts securely through screen sharing.  

 

I'll show you how: 

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Choose Contact Us.
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  4. Give a brief description of your issue, then hit Continue.
  5. Sign in to your Intuit account, select Continue, and then Continue with my account.
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    • If you don't already have an account, make sure to Create a new account.
  6. We'll email you a single-use code. Enter your code and click Continue.
    • If you have more than one account, select the account you want to use and then Continue.
  7. Select to chat with us or Have us call you.
    image.png

 

Afterward, we can void the payment you processed through direct deposit. Here's how: 

 

  1. Go to the Vendor menu and choose Vendor Center
  2. From the Vendors tab, click the contractor's name. 
  3. On the Transactions tab, double-click the check you want to void. 
  4. Right-click the check image and select Void. After you void the paycheck, a notation is included in the Memo field, and the net amount of the check is 0.00. 

 

Once done, we update or correct your contractor's account information. Verifying your contractor's account information ensures the accurate transfer of funds. This helps you monitor where your money goes and to avoid delays or errors when receiving money. Then, we can resubmit the contractor payment through direct deposit. 

 

I'm here to provide guidance and support throughout the entire resubmission process, Shay. You can share or ask for any additional details, and I'll do my best to help you get the rejected direct deposit and resend its payment as quickly and smoothly as possible. 

Erika_K
QuickBooks Team

How to resubmit a rejected direct deposit

Hi Shay,

 

Hope you’re doing great. I wanted to see how everything is going about the resubmission of a rejected direct deposit concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

 

Thanks.

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