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steve h1
Level 1

I bought online plus 2020, logged on once, set up. next time said i didnt have online acct only cheap self employed version paid 500.00 for 120 software

 
2 Comments 2
Fiat Lux - ASIA
Level 15

I bought online plus 2020, logged on once, set up. next time said i didnt have online acct only cheap self employed version paid 500.00 for 120 software

They are two different products. QuickBooks Online Plus and QuickBooks (Desktop) 2020. How do you know you have 120 QBSE active accounts? 

Anyway, where is your company located?

JaneD
Moderator

I bought online plus 2020, logged on once, set up. next time said i didnt have online acct only cheap self employed version paid 500.00 for 120 software

Hey there, steve h1.

 

We'll need to pull up your account to verify if you have 120 QuickBooks Self-Employed (QBSE) active accounts. In this case, I highly recommend reaching out to our QBSE Support Team. 

 

To reach them:

  1. Click on the Gear icon and choose Contact us.
  2. Enter your concern in the Ask a question (or tell us what's wrong) field and click on Continue.
  3. Choose either Get a callback or Message an agent.

Explore more about QBSE and read some of our resources in this link: QuickBooks Self-Employed Overview.

 

Keep us posted if you have any other concerns. We're here to help.

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