I have not made the payment, how is this action reversed?

Thank you for reaching out to us, @Lizzette.

We would be happy to assist you with reversing the payment. In order to proceed, could you please provide us with more details about the specific transaction payment in question? This will help us accurately identify the payment and provide you with the appropriate steps to reverse the action.

We appreciate your cooperation and look forward to resolving this matter for you.

lizzette@pmiorla 

You are very kind. It's about a payment of $110.16 bill from (10/31/2023). Yesterday, by mistake, I clicked on "pay" because I thought it would allow me to make the payment, but QuickBooks' payment platform is still not functioning. What happened is that it got marked as paid by check, but my client is expecting payment via ACH. I need to reverse the transaction; it's an "Owner October Distribution." Upon checking, it shows as PAID, but I need to reverse it to pay via ACH.

Hello there, lizzette.

I understand the frustration you're experiencing with the payment issue in QuickBooks.

If you're using bill payment, we cannot reverse it directly. We can void the check and then reprocess the payment. If the void option isn't available, I recommend contacting our Customer Support Team to assist in handling those payments.

Here's how:

1. Go to the (?) Help icon.
2. Select Talk to a Human.
3. Enter a short description of your concern.
4. Click on I still need a human.
5. Tap Contact Us to connect with our live support.
6. Choose to Get a callback.

I recommend reviewing some of our commonly asked payment questions through this article: QuickBooks Payments FAQ.

Let me know if you have other questions about handling payments in QuickBooks. I'm always here to help. Take care.