I have time that shows up in TSheets as approved, but it is missing in QBO. This is a 3 month block for all employees. How can I force it to push over to QBO?

Thanks for reaching out to us regarding this QuickBooks Time concern, @greggindustries.

I can help you sync your timesheet data into QuickBooks, so you can track your employees time accurately.

For this, you can export the data by following these steps in your QuickBooks Time account:

1. Head to the top right corner of QuickBooks Time, select QuickBooks.
2. Choose Export All Approved Time.
3. When the Proceed with export? window displays, select Export all hours.
4. You can view the export details, select QuickBooks, then View Sync Log.

Come back here anytime if you have more questions about the process or if you have other QuickBooks Time concerns. I'll be right here to provide further assistance.

I did that. It says 0 hours to export. It thinks it already exported the hours but they are not there. I need to force it to re-export.

Thanks for getting back with the Community, greggindustries.

Since your QuickBooks Time account shows approved time and also says there's zero hours to export, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if you're able to export the time with your Export All Approved Time option.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If you're able to see your on-screen steps while browsing privately, it's safe to say this problem's being caused by the browser. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event it continues occurring while you're browsing in incognito mode, you'll initially want to try switching to another browsing application.

Here's a list of supported browsers:

• Google Chrome - version 78 or newer
• Mozilla Firefox - version 76 or newer
• Microsoft Edge - version 75 or newer
• Safari - version 12 or newer
• Opera - version 68 or newer
• Samsung - version 10 or newer

You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our QuickBooks Time care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached by using any of the options available on our Contact page. Also be sure to review their support hours so you'll know when agents are available.

Please don't hesitate to send a reply if there's any questions. Have an awesome day!

Hello @greggindustries ! I wanted to add on to the above agent's response. Browser troubleshooting is a great place to start, but I wanted to ask where in QuickBooks Online you were looking for those timesheets? 

I'd recommend first checking in the Weekly Timesheet in QuickBooks Online. 

1. Select + New.
2. Under Employees, select Weekly Timesheet.

That's the first place timesheets go when exported. From there they can be pulled into payroll, or invoices, etc. If you're looking in payroll and don't see the timesheets, make sure the "Copy hours from timesheets" option is turned on. 

You can accomplish this by going to the Gear Icon Menu > Payroll Settings > Time Sheets > “Copy hours from employee time sheets”.

Please keep us updated on how those steps went! 

I have time that shows up in TSheets as approved, but it is missing in QB Enterprise Desktop. This is an ongoing issue with all new employees from September to today.

This is not a browser issue.

I cannot even imagine how hard this must have been, @Amanda15. I understand the importance of keeping our employee's records accurate. 

In QuickBooks Desktop (QBDT), a missing timesheet info could be caused by: 

• The employee's profile isn't set up to use timesheets.
• Hours entered may have fallen on a date outside the pay period.
• The employee may have an incorrect pay frequency.
• A missing payroll item from the timesheet. 

For more info, visit this article: Fix a paycheck with missing timesheet info. 

If the issue persists, I recommend contacting our Payroll Support Team. They have the resources to get your account information and review this further while ensuring the personal details shared are carefully protected.   

Here's how: 

1. Go to the Help menu and choose QuickBooks Desktop Help/Contact Us.
2. Click Contact Us. 
3. Enter a brief description of your situation, and click Continue, then Continue with my account.
4. Enter the single-use code you received in your email and click Continue.
5. Choose a way to connect with us:

• Chat with us. 
• Have us call you.

Also, if you want a quick view of your payroll totals, including employee taxes and contributions, we can run a Payroll Summary report for any date range, or group of employees in QuickBooks. 

Let me know if you have more concerns about missing timesheets in QuickBooks Desktop. The Community space is available 24/7. Take care always!