I need to add CA SUI and CA WHT to my tax set up so I can map them to the correct account

Hello, lsefcik. 

Thank you for reaching out to the Community. When setting up tax accounts in QuickBooks, you should be able to pick the correct account and map them. To check any issues, let's go to your payroll setting and double-check the setup.   

Here's how: 

1. Go to the Gear icon and select Payroll Settings.
2. Click Preferences.
3. Select Accounting Preferences.
4. Choose which account the transaction of the specific payroll item should go. Then select Continue. 
5. Press Done. 

I've added an article for more information about Set up Payroll account preferences. 

However, after checking the payroll setting and still being unable to map it, It could be you're using QuickBooks Online Payroll Core for your taxes. In this case, you can reach out to our team. They can assist you with the details. To contact support, follow the steps below: 

1. Open your QuickBooks Online company.
2. Tap the Help (?) menu and select Contact Us.
3. Enter your concern, then select talk to human.
4. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert. 

Kindly update this thread on how it goes. We'll be here if you need further help. Have a good one!

Thanks, I know this is where to go. Even though I added an employee who lives in CA and set up the unemployment and withholding accounts, when I go into accounting preferences, the two CA payroll tax accounts are not showing there. so I cannot assign an account number for the liability account. I spent two hours on the phone yesterday and the person could not tell me why they weren't showing up there.

The CA taxes still don't appear in the section they should be in for me to map them to the GL accounts.  My CA employee also did not have CA taxes taken out of his first check this week!!! What does it take for a payroll person to call me back?  I've called three times on this issue and all three times on the phone for hours, only for someone to say they will have to call me back.  They never do!!! Worst customer service EVER!

Hi there, lsefcik. 

I appreciate you for performing the steps provided by my colleague. I appreciate the time you've spent with one of our support agents. I'll personally share your feedback with our Customer Support Team regarding the missed callbacks. We'll be able to take action on improving our customer service.

We'll need to make sure the starting the in Payroll Accounting Preferences page is correct. See the screenshot below for your reference:

For CA employees who did not withhold CA taxes, we'll need to review the payroll set up per employee. Then, check as well the reciprocity agreement with the state. If the same thing happens, I'd suggest contacting our Payroll Support Team. I know you already contacted us, however, this is the best option we can have for them to further investigate this issue. Just provide the reference number to the agent (since you already called before) for them to review the case. 

You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

Feel free to browse this link here if you need help with other tasks with running payroll. It'll route you to our general payroll topics with articles.

Drop a comment below if you need help with processing payroll forms and taxes. I'm more than happy to assist you. Take care and have a wonderful day ahead.

Yes, I have the employee set up to have CA taxes withheld but nothing was withheld from his check. one account now shows in the accounting preferences so I mapped that one correctly but the other one isn't showing up (probably because nothing was withheld from his paycheck (not his wishes; QB's payroll processing erroneously). I can't talk with a supervisor and I just keep getting people who repeat themselves and ask me the same question 10 times. It is just horrible!