I need to change payroll history after I've run payroll

Thanks for visiting us here in the Community, 

I'm here to share information and ensure you're routed to the right support you need.

Since you've already run your payroll and have created paychecks, changing your historical payroll information from this public forum is inapplicable. I'd suggest contacting our Customer Care Team to help you assist with any changes on your payroll history and provide you with further steps to get things resolved. Also, they have the tools to pull up your account in a secure environment.

Here's how to reach them: 

1. On your QuickBooks Online (QBO) account, go to the Help icon and select Contact Us.
2. Enter your concern, and click Let's talk.
3. Start a chat with a support expert.

You can check out this article to learn more about entering payroll history: Add pay history to QuickBooks Online Payroll.

Moreover, I've added this reference to help you review your business finances: Run payroll reports.

You're always welcome to reply in this thread if you have additional questions about running payroll. We'll be right here, willing to help you. Have a good one!

I'm a new customer to QB payroll and skipped the enter payroll history step at setup.  Why is that now locked to me?  That doesn't make any sense that we have to jump through hoops to enter data into our own account.  This is only a barrier to getting my tasks done as now I have to take time away from work to find a customer service person and get it taken care of.  My previous payroll vendor made this very, very easy.

I appreciate you bringing this to our attention and want to provide some clarity about how the Add your payroll history works in QuickBooks, @healing and Wellness.

If you have already run payroll in QuickBooks Payroll, the option to input payroll history is automatically locked. This is because QuickBooks bases its calculations on Year-to-Date (YTD) data to ensure accuracy and compliance with tax regulations. 

If you need to enter prior payroll information, I recommend reaching out to our QuickBooks Payroll Support team for further assistance. Our support representatives have the tools and expertise to enter your prior payroll data on your behalf, ensuring accuracy and making sure everything is properly recorded.

Here's how to get in touch with our support team:

1. Log in to your QuickBooks Online company, then go to Help (?).
2. Click on Search, then Contact Us.
3. Select a Payroll as a topic.
   
4. Choose to Have us call you to save your spot in line. We will call you back to connect with us.
   

Here are some additional resources you can use when recording previous paychecks:

• Add Prior Payroll Totals By Paycheck Date
• Employee Totals And Company Totals Do Not Match In QuickBooks Online Payroll

Please don't hesitate to come back and ask any follow-up questions as you start paying employees and managing other payroll tasks in QuickBooks Online. We'll be happy to provide assistance whenever you need it.