Intuit Online Payroll Year End Resources

I have spent almost 2 months talking to "larry" [he changes his name from time to time] @ [removed] and he has failed to call me back 4 times that he said your phones were not working and has been worthless in fixing the missing first 6 months of salary data (yes I had backups) but firstly he told me to update payroll every time I went into to do my payroll - fail.  I have liabilities due that have been already paid and cannot run a 940 form on Q1 and Q2 - fail.  I called last week and apparently no one is available until after Jan 2 according to him - fail.  this is the time of the year that most small biz's finish their books.  I hit up the help center and did a file recovery and it comes back with a file is missing (6000-83 error) and not help from him - fail.  $1500 a year for payroll and basics and I get zero helpful suggestions and told call back after Jan 2.  lovely.  I have been a QB client for over a decade. time for that to change