There are instances that an issue like this persists when the system encounters browser-related issues, Hayden CPA.
I'll make sure that you'll be able to get back to work.
When you encounter strange behaviors like unresponsive pages, we can perform some basic troubleshooting steps to fix them. This might caused by a corrupted file cache stored in your browser. Let's open the webpage in an incognito or private browser. This mode will not save your browsing history and will help isolate any web issues.
Here are the keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, go back to your default browser and clear cache. See Clear cache and cookies to fix issues when using QuickBooks Online for more information. Before doing so, make sure to take note of your saved passwords and URLs.
Otherwise, switch to a different browser like Firefox, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser for the moment will allow you to get back to work.
To learn more about the Intuit Online Payroll, you can visit our FAQ page.
If you have other concerns or requires additional assistance, don’t hesitate to reply below. It’s always my pleasure to keep you on the right track. Keep safe.
