Is it possible that my employees don't see the costs of products? And is it possible that they done see the customers' list? Thanks.

Yes, it's possible that your employees are unable to see your company's cost of products and customer list, @jack-bedrockmach. Let me provide further details about this.

I know how important to keep the confidentiality of your product and customer information in QuickBooks Online (QBO).  That's why I'm here to share details on how you can manage your account effectively.

When you add employees in QBO, they're unable to see the cost of your products/services and your customer list. However, if you've given them special access (e.g. Company Admin or Standard user) by adding them as a user, that's when they can view some information in your account.

You can limit their access by changing their User type in the Manage users page. Let me guide you how.

1. Go to the Gear icon.
2. Select Manage users.
3. In the Users tab, find the user you want to edit. Then, select Edit in the Action column.
4. Choose the User type drop-down menu, then elect the user type you want them to be.
5. When you’re finished, select Save.

I've attached screenshots below for your reference.

There are different user types and levels of access in QBO. You can learn more about it by visiting this article: User types in QuickBooks Online. It contains topics about user types per QuickBooks plan, billable, and non-billable users to name a few.

Additionally, you'll be able to track all the activities made in your QBO account. Just visit the Audit log from the Gear icon. It'll let you view the user who made a certain task, event, and the date when it happens. For further details, you can check out this article: Use the audit log in QuickBooks Online.

Please let me know if you have other concerns. I'm just around to help.

I tried that, but can’t figure out. 

I’m on Plus plan, is that good enough? 
I need my employee to be able to send invoices, but not see products costs, how can we achieve that? 
Thanks 

Jack 

I tried that but can’t figure out.

Im on Plus plan, if that’s good enough.

Also I need my employee to be able to send invoices, but not see the costs of the products, how can we achieve that? 

Thanks 

Jack

Hi there, @jack-bedrockmach.

Let me share some of my ideas about the user access in QuickBooks Online. You can manage your employee's access by following the steps provided by my colleague Rea_M. However, in QuickBooks Online, we don't have a restriction limit on where to make your employee's unable to see the product cost. You can read this article to learn more about managing user access in your QuickBooks Online account: User types in QuickBooks Online.

In case you'll need help changing the master admin in your QuickBooks Online account, you can refer to this article: Change your QuickBooks Online master admin user.

For your additional help, you can also check if your invoice was already sent or not by checking the status. Here's how:

1. Go to the Sales tab.
2. Select Customer.
3. Look for the customer, then click the invoice.
4. Check the Status column.

• Open - You haven’t sent the invoice yet. 
• Open (Sent) - You already sent the invoice to the customer. 
• Open (Viewed) - Your customer opened the invoice. 
• Paid - Your customer paid the invoice. 
• Overdue - The invoice is past due and isn’t paid yet.
• Overdue (Viewed) - Your customer opened but didn’t pay the past due invoice.

If you have follow-up questions, please don't hesitate to leave a message in the comment section. I'll be happier to help. Take care and have a wonderful day!