Issues with Quickbooks payroll - different payroll taxes deducted

Hello dianem57,

Welcome to the QuickBooks Community! There are a few questions I would like for you to answer so I can pinpoint the problem. 

1. Could you please verify that you are accessing the same file and not accessing different copies of the same file like a backup file, etc.?
2. Also, which payroll service are you using?

In the event you are accessing the same file, I suggest that we check for data damage. You can do this by using the rebuild and verify tools in your program. This article is an excellent resource to guide you in doing this.  

I will be looking out to your response. Until then, take care and be safe.

Thanks for your response. Yes - we are accessing the same file. That was the first thing we checked. When we realized the problem, we did rebuild the data and there was no change. We received error codes 179 and 180. So far we only noticed the difference in payroll and with these 4 newer employees. We had paid them previously at a lower federal withholding but noticed a significant increase this pay and that is what alerted us to the issue. 

I'm here to lend a hand with the Error you've encounter in QuickBooks Desktop, dianem57. 

This error usually occurs when there's a problem with the company file data. We can run the QuickBooks file doctor app to repair the company file.  

Here's how: 

1. Close QuickBooks.
2. Download and install the  QuickBooks Tool Hub.
3. Follow the on-screen steps to install and agree to the terms and conditions.
4. Once done, double-click the icon on your Windows desktop to open the tool hub.
5. From the tool hub, choose Company File Issues.
6. Click Run QuickBooks File Doctor. 
7. In QuickBooks File Doctor, select your company file from the drop-down menu. If you don’t see your file, click Browse and search.
8. Select Check your file and then click Continue.
9. Enter your QuickBooks admin password and then select Next.

For more information, you may refer to this article: QuickBooks File Doctor - Fix your Damaged Company File or Network.

Make sure also to create a backup of your company file. This way, you have the option to restore your data in case you run into a problem.  

If the troubleshooting steps didn't work, I highly recommend contacting our Phone Support Team. This way, they can further investigate this matter and create an investigation ticket if other users experiencing the same. They can also provide additional troubleshooting steps to get this resolved.

Here's how: 

1. Open your QuickBooks.
2. Select Help at the top, and then choose QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue and click Let's talk.
5. Choose a way to connect with us. 

I'll be on a lookout for your response. If you need additional help from me, please let me know by posting a response below.