Making changes to 401k deduction and 401k catchup amazons not showing up when I try to do payroll

Good to see you here, @zeno1. I’m here to share some possible causes of why changes in your deductions aren’t reflected in your employees’ paychecks and help you resolve it.

Sometimes, online platforms like QBO may take so long to display updated information due to multiple changes, poor Internet connection, data corruption, or browser-related issues. To get around this, I suggest refreshing the page or performing some troubleshooting steps. This helps trigger the system to reflect the changes you’ve made.

To start, open your QBO account in a private or incognito window for testing. You can use these shortcut keys below for quick navigation:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once logged in, try to run payroll and check the retirement amounts. If they show up correctly, get back to your regular browser and clear its cache. Doing this helps the program to run smoothly. You can also use other supported browsers as an alternative.

I’ve attached some resources to learn more about the plan, yearly contribution limits, and the states that require employers to offer retirement plans to their employees:

• Understand retirement plan contribution limits
• Set up state-mandated retirement plans in QuickBooks Payroll
• Additional resources for 401(k) Plans

I appreciate your time and effort. If you need further assistance managing your payroll, please don't hesitate to let me know. I’ll be right here to help and ensure everything is taken care of. Take care always and have a good rest!

Tried the above. In private mode, my deductions are showing as 0. On the employee profile they clearly show a deduction amount per paycheck. Even tried deleting history and cookies. No change. Same issue.

How do I get this resolved so I can run the last payroll for this year?

thanks for your help!

We appreciate you sharing the result after following the solution provided by my peer, zeno1.

Let us connect you with the appropriate support to address your payroll issue. Let us connect you with the appropriate support to address your payroll issue. 

To change your 401k deduction and 401k catch-up, I recommend contacting our Payroll Support Team. They have additional tools for updating information in a secure environment. Furthermore, one of our specialists will perform a payroll correction if you have existing paychecks for your employees that need to be changed.

Here's how to reach them: 

1. Go to the Help icon in the upper right to display the support window.
2. Head to the Assistant tab and enter a brief description of your concern in the Type something field.
3. Click the Get help from a human link and type a phrase or keyword in the What can we help you with? box, like updating 401k information.  
4. Press the Continue button to view the support options.
5. Pick Chat to start a conversation or Callback to speak with an agent.

You can read the following articles for more information on setting up deduction items, changing them, or deleting one from the payroll item list:

• Set up, change, or delete employee-paid payroll deductions
• Set up a retirement plan

Additionally, you can utilize our online resources if you need further assistance completing a particular payroll process.

Reach out to me again if you have additional questions about payroll or have other QuickBooks concerns. I'd be delighted to answer them for you. Have a great rest of the day, zeno1.