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Hello!
I am a new user on Online Payroll, coming from Desktop.
Stuck on Overview and getting my account ready to run a payroll.
I am a Maryland employer, with 1 employee living in WV and 1 in PA. In desktop, I never had a setup for Unemployment in the WV or PA states. Online will not let me progress thru with a zero rate. I’ve never paid UI to the neighbor states, as it is paid in MD.
Ideas welcome! I have had a phone session scheduled several times, and the rep does not seem to get back with me.
Thank you all!
Solved! Go to Solution.
Hi there, jeffspharmacy.
I'm here to help you handle multi-state unemployment setup in QuickBooks Online Payroll.
The state in which your employees reside and work dictates the state payroll taxes that you and your employees must adhere to. These taxes may encompass State Withholding, State Unemployment Insurance, local taxes, State Disability Insurance, and Paid Family Leave.
To proceed with the setup, you can mark the employees' tax-employees on the state they live in. I'll show you how:
I've also added this awesome article about multi-state employment payroll situations that I'm sure you'll find helpful. In this article, you'll learn about the different multi-state situations with their reciprocity agreements.
I've got your back if you have more questions about managing your payroll in QBO. Just add your reply in the comment section so I can assist you further. Have a good one.
Thanks for getting back, Jeff. I'm glad to hear the information provided by my colleague above helped you clarify things. I understand you also want to delete the UI accounts and enter a zero rate, yet payroll will not let you. I'll impart insight to help you get through this ASAP.
It could be the work location. You'll want to ensure you selected the accurate location. Furthermore, to help you remove other states that include the SUI, since I don't have direct access to your QuickBooks account, I recommend you contact our QuickBooks Online Payroll support for assistance with this specific problem. They should be able to help you troubleshoot and resolve the issue with the UI accounts.
To speak with one of our experts from QuickBooks Online Payroll Support. Please follow the steps below to contact support:
1. Sign in to your QuickBooks Online company. Select Help (?).
2. Choose either tab: Assistant or Talk to a Human.
3. Search or click Contact Us.
4. Start a chat with a support expert.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
Feel free to read these references for future use:
Feel free to post here in the QuickBooks forum again if you need more assistance with UI and rates or anything else in QuickBooks. I'll be right here to help you anytime. Goodbye for now. Have a lovely day!
Hi there, jeffspharmacy.
I'm here to help you handle multi-state unemployment setup in QuickBooks Online Payroll.
The state in which your employees reside and work dictates the state payroll taxes that you and your employees must adhere to. These taxes may encompass State Withholding, State Unemployment Insurance, local taxes, State Disability Insurance, and Paid Family Leave.
To proceed with the setup, you can mark the employees' tax-employees on the state they live in. I'll show you how:
I've also added this awesome article about multi-state employment payroll situations that I'm sure you'll find helpful. In this article, you'll learn about the different multi-state situations with their reciprocity agreements.
I've got your back if you have more questions about managing your payroll in QBO. Just add your reply in the comment section so I can assist you further. Have a good one.
Thanks for that clarification!
It walked me right thru.
Now, when I hit ‘overview’ Online payroll still thinks I have UI accounts in PA and WV. I have never had an issue in the past, as all employees are UI in Maryland (work state)
Please advise - Payroll will not let me delete the UI accounts, nor enter a zero rate.
Thank you!
Thanks for getting back, Jeff. I'm glad to hear the information provided by my colleague above helped you clarify things. I understand you also want to delete the UI accounts and enter a zero rate, yet payroll will not let you. I'll impart insight to help you get through this ASAP.
It could be the work location. You'll want to ensure you selected the accurate location. Furthermore, to help you remove other states that include the SUI, since I don't have direct access to your QuickBooks account, I recommend you contact our QuickBooks Online Payroll support for assistance with this specific problem. They should be able to help you troubleshoot and resolve the issue with the UI accounts.
To speak with one of our experts from QuickBooks Online Payroll Support. Please follow the steps below to contact support:
1. Sign in to your QuickBooks Online company. Select Help (?).
2. Choose either tab: Assistant or Talk to a Human.
3. Search or click Contact Us.
4. Start a chat with a support expert.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
Feel free to read these references for future use:
Feel free to post here in the QuickBooks forum again if you need more assistance with UI and rates or anything else in QuickBooks. I'll be right here to help you anytime. Goodbye for now. Have a lovely day!
All operating as it should now.
It is interesting to note that there are some 'backend settings' that the end user has no hope of configuring without going thru a support session.
Please be aware of this, rather that beat your head against the wall, looking for setting that end users can not access.
Thanks for all the assistance!
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