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kporter-cwcmd-or
Level 1

my direct deposit reversal was rejected becasue I did not supply my fed itd number. What should I do the resolve this problem?

I need to reverse a direct deposit made on payday. The response was rejected because i did not supply my Federal ID number. I need to correct in five days. How should I go about this?

 

1 Comment 1
LollyNino_C
QuickBooks Team

my direct deposit reversal was rejected becasue I did not supply my fed itd number. What should I do the resolve this problem?

Hello there, kporter-cwcmd-or. 

 

I appreciate you for reaching out to us here in the Community. I'm here to ease your concern by guiding you on how to request a direct deposit reversal in QuickBooks Online.

 

If a direct deposit is rejected, the funds will usually return to the business bank account within two to three banking days following the payday. In the meantime, you can pay your employee with a paper check. Before proceeding, you need to have your payroll set up. I'll show you how: 

  1. On the left pane, go to the Payroll menu and select Employees.
  2. Locate the employee's name, then tap on the pencil icon beside the Pay section.
  3. Scroll down to the number 7 section, then pick Paper check from the drop-down menu.

If it's rejected, no need for a reversal. The money will be sent back to your bank account. Make sure to enter the correct Federal ID for future payrolls. If there's a need to request a direct deposit reversal, you can follow these steps on how you can fill out a reversal: 

  1. Open the Direct Deposit Reversal Form.
  2. Click New Request.
  3. Fill out the required information and the transaction you want to reverse and then click Save. You'll receive an email confirmation that the request has been submitted.
  4. Intuit will review your request for accuracy and ensure all reversal transactions abide by applicable rules. If any transaction is inaccurate or doesn't abide by the rules, you'll receive an email that the request has been rejected along with a list of transactions to be fixed. Once you save the changes, we'll review the request again. An agent may contact you to assist you in more complex situations.
  5. Once Intuit has accepted the request, you'll receive an email informing you of when the request will be processed and the next steps.

You can check this article for follow-up information once you've submitted your reversal: Reverse a direct deposit

 

I’ve added this guide to learn how to deal with some direct deposit issues: Handle a direct deposit paycheck that was not received by an employee. This answers common questions and provides articles for further information. 

 

If your worker doesn't receive their money the day after the pay date, contact us to request a direct deposit trace. 

 

For additional reference, I've attached a link you can use to learn about how to edit an unprocessed direct deposit paycheck: Change an employee paycheck

 

Drop me a comment below if you have any payroll-related questions in QuickBooks. I'll be happy to help you some more. 

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