MaryLandT???

The system said you gave KUDOS to my question here - but I'm still waiting for the answer.  Can you please clarify?

What you just said is CONTRARY to what MaryLandT just said, and, in fact, negates the help I thought she was providing. 

The instructions lead to the wrong outcome. Period.  No matter how many times you tell us to follow them.  So either you have a bug, or the instructions are wrong.  MaryLandT's response seemed to be on the verge of providing a new instruction that would solve the problem, but it was slightly unclear, and my clarification question still stands.

Thanks for getting back to us here, @secorpaint.

My colleague has already updated her post to clarify things out. It should be the payroll tax liability account that you'll be using for the National Paid Leave Medicare item. Then, use the COVID-19 expense account as your expense account in your general ledger.

Need help with other payroll tasks? Our articles can definitely help you out. Just browse a specific topic here.

Let me know if there's anything else I can help you with. I'll be around for you. Take care and have a wonderful day ahead.

Thanks!  I made the adjustments she suggested, but something still isn't right. 

My understanding of how this works is that the COVID-19 Expense account should have a zero balance once a. The payroll check is issued, and b. The 941 Liability Payment is made, using the credits. 

However, that's not the case. The Expense account now has a positive balance equal to the value of the Medicare credits.  Before it was negative, now it's positive, but it should 0.  

Also - that has the Medicare credit hitting the Liability account as an increase TWICE, so it's also impacting the balance there incorrectly, as well. 

Any more guesses?

Thanks for getting this to our attention, secorpaint.

The differences between the amounts has something to do with how the accounts are set up. I'd recommend contacting our Payroll Support Team about this. They can further review the accounts and see what is happening. From there, they can give the additional steps on how you can correct the balances on each accounts. You can reach them using this link: Contact Payroll Support.

Keep us posted so we can check what else we can do with this situation. We'll be right here to assist you more.

Hi JamesDuanT,

If you'll scroll back up to my first comment above, you'll see that I have already wasted altogether too many hours of my life, and my company's time, in trying to explain this to the customer support people Intuit employs. Most of them, even after hours of conversation, barely understood the problem, and apparently none of them had the authority or ability to escalate my call to someone who knew what was going on. 

So NO. I'm not doing that anymore.  Until somebody there can actually figure out what's going on, It's not worth my time. 

But here's a suggestion:  this is a software BUG.  After all the hours I've spent on it, and all of the things I've tested, and all of the trouble-shooting, there simply is no other explanation.  I don't know why Intuit makes it so fricking impossible for the people on your side to actually report software bugs to the people on the software side, but that is clearly what is happening.  And the company's ongoing failure to admit or address that problem is going to LOSE YOU CUSTOMERS. 

So please.  PLEASE.  Send this entire thread to the highest-authority person you have access to, and ask THEM to forward it to the highest-authority person THEY have access to, so somebody can finally address it from a software engineering perspective. 

I think you need to make sure to read the questionnaire for the 941. There is a manual entry amount under the questionnaire for the health insurance credit to show properly on the 941. I believe this may solve a lot of the problems people are having.

I do not know if this will answer most people's questions but if you look at the 941, there is a question asking where to allocate the health insurance credit. If you don't manually fill in one of the boxes either National Paid Leave FMLA or National Paid Leave Employee, the credit will not populate on the 941.