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gwsrachel-gmail-
Level 1

NC account number on QB seems wrong How can I change it

I received letter from NC Division of Employment Security, the account number is different from that on QB payroll settings how can I correct it
1 Comment 1
Rea_M
Moderator

NC account number on QB seems wrong How can I change it

I've come to help change your state account number in QuickBooks Online (QBO), @gwsrachel-gmail-. This way, you can keep your tax details accurate and submit the correct info to the NC Division of Employment Security accordingly.

 

You're able to update your state account number through the Gear icon's Payroll Settings option. However, there are a few things you need to know before you start:

  • Reactivating the State E-services requires our support to escalate the received form to Ops Team. Reactivation may take 1-2 business days.
  • Pay or file your state taxes electronically until you're reactivated for electronic services.

  • Make sure not to deactivate federal electronic services or electronic services in states other than the one that you're changing (if you have a multi-state account).

 

There are three steps you need to perform to complete the changing process. Once you're ready, you'll first have to deactivate your state electronic services. Here's how:

  1. Go to the Gear icon, then choose Payroll Settings.
  2. On the Preferences page, select Update Electronic Services.
  3. Choose Add/Edit Electronic Services.
  4. Select Continue and proceed until you reach the State Taxes overview page.
  5. Choose Paper for state tax payments and forms.
  6. Click Continue until you complete the electronic service setup.

 

After that, you can now change your state account number. Here's how:

  1. On the Preferences page, go to the Taxes section and select State Taxes - NC.
  2. Enter your state account number.
  3. Select OK.

 

I've attached screenshots below for your reference.

83.PNG84.PNG

 

Finally, you'll have to reactivate your state electronic service by following these steps:

  1. On the Preferences page, select Update Electronic Services.
  2. Choose Add/Edit Electronic Services.
  3. Select Continue and proceed until you reach the State Taxes overview page.
  4. Choose Electronically for state tax payments and forms.
  5. Click Continue until you reach the Print Your Authorization Forms overview page.
  6. Select Show My Forms.
  7. Print the authorization forms, sign them. Then, send them to us with the included cover sheet. To do this, you'll have to contact our Customer Care team.

 

In the meantime, I'm adding this article to further guide you in managing your payroll account and employees using QBO: QuickBooks Help Articles. It includes topics about editing tax info and processing payroll, to name a few.

 

Let me know how it goes in the comments below. If you have other payroll concerns or inquiries about updating state tax details in QBO, I'm just around to help. Take care always.

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